lombardi publishing corp signed up for a one year subscription. looked at the web page and decided that the service was not something I was interested in and emailed that I wanted to cancel. Internet

Thank you for taking an opportunity to contact a member of our Customer Service Team in regards to your refund. 
 
Bryan, in all fairness and with all due respect, you were advised at the time you signed up for your subscription based service that a refund would be honoured based on **the remaining issues**. When our newsletter service is activated, you are automatically deducted for the first issue. This is something you would have been reminded of when you called to cancel your subscription which is why we were adamant for you to use your first month.
 
We sincerely apologize for any frustration or inconvenience you may have experienced in relation to dealing with a Customer Service professional, while we were attempting to help you make changes to your account.
 
While the call may have been lengthy, we endeavor to explain all of the options available to you, and we explain all of the details surrounding your subscription to ensure that there is no misunderstanding or confusion.
 
In most cases, refund is processed and is available considerably faster than 10-business days. We do our best to set your expectations accordingly, as there can sometimes be a 3-business day delay between when our refund is issued and when your bank allows those funds to be visible. 
 
Should you have any other feedback regarding our services or our Customer Service; I humbly request that you reach out to me directly at 1-866-744-3579 ext. 222.

Please know that we publish several hundred information products and periodicals. We have served over two million customers in 141 countries and we have been in business since 1986. Most of all, we pride ourselves on our ability to listen to our customers.

Thank you,

Rick Johnson
Sr. Manager, Customer Service
1-866-744-3579 ext. 222