purple shield elderly rip-off canada canada

my elderly mother paid into purple shield funeral insurance for ten years.her policy was five thousand dollars. she paid in eleven thousand four hundred dollars over the ten years. she was of the understanding that she would recieve the amount back that her funeral was going to cost .she was told that at the end of her five years that it would gain interest if she was still living. she is only recieving six thousand ninety five dollars out of tha eleven thousand four hundred  that she paid in.why would someone give away all this money if she was told the truth about her polucy.when her five thousand dollar policy was paid up why did they continue to withdraw her money every month knowing that she was paying into somenthing that she would never get back.this was a rip off and we want people to be aware that purple is a dishonesr company and not telling you all tha info.