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Report: #27626

Complaint Review: sbc pacific bell dsl - garden grove California

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  • Reported By: garden grove ca
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  • sbc pacific bell dsl 42352353242 garden grove, California U.S.A.

sbc pacific bell dsl sbc has horrible service and a practice to delay cancelations garden grove California

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garden grove, calif
starting the month of may 2002 i signed up for pacbell dsl service, because they had a promo $29 ($49 reg) for first 3 months. i recieved a self install kit in the mail. service started 1 day after my billing cycle, that was ok. but after that the service stank.

i was paying for an always on connection but what i recieved was basically "DIAL-UP DSL", thats a pathetic joke for broadband! sometimes the isp was down and i could not sign on. there was about 5 seperate days worth of downtime during my 2 months service, a modem i can understand, but i pay extra for this. also my download speed came out to only 3 times my modem speed at average.

but what piss me off most was that i constantly download 24hrs and i leave the computer on all night. every, i do mean every morning when i wake up, the connection would be dropped. i have never managed to stay connected for more than 2 days straight. i fix computers and there is nothing wrong with it. i switched to broadband cable and it worked fine. i feel that was a breach of my contract for services not recieved, pacbell should be accountable for the downtime. very unsatisfactory.

i called to cancel and they made me have 3 days prior notice. so they coerced me onto a third month of lousy service. but i want to be compensated for the downtime. i am currently writing them a dispute.

quy
garden grove, California

This report was posted on Ripoff Report on 08/22/2002 02:18 AM and is a permanent record located here: https://www.ripoffreport.com/reports/sbc-pacific-bell-dsl/garden-grove-california/sbc-pacific-bell-dsl-sbc-has-horrible-service-and-a-practice-to-delay-cancelations-garden-27626. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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