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Report: #990068

Complaint Review: usa111inc./pig-pony - Internet

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  • Reported By: tash1 — L.I.C New York United States of America
  • Author Not Confirmed What's this?
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  • usa111inc./pig-pony Internet United States of America

usa111inc./pig-pony I purchased a Irulu android tablet on sept,17 2012 from this company on e-bay the tablet just stop charging after 3-weeks . It was agift for my daughter's b-day and she barely used it before it just s Internet

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I purchased a Irulu android tablet on Sept, 17th 2012, for my daughter's b-day it was 71.96 and it came with a free case. I first recieve the tablet and no case I then notify the company by e-mail they sent the case. After three weeks the tablet suddenly stop charging and it was hardly ussed yet because I didn't obtain internet service for it yet so I e-mailed them and let them know I was sendind it back. I mailed it back on Nov, 7th 2012 and e-mailed them. Someone replied on Nov, 12th and sid they were processing my refund on nov, 19th I e-0mailed them again about my refund. I received a reply on Nov,23 syaing my refund is in a paypal account chek it later. Now I didn't use paypal to pay them so that was an inconvenience when it came to my refund. I had to establish a paypal account which I didn't prefer to. When I did establish the account and try to retrieve my refund it was routed back to the company I don't know how. I've called the customer service for this company and all you get is a answering machine. so now I'm e-mailing them about the refund and there's no reply for several days when I tried to explain that my money was routed back to their paypal account. On Dec. 29th someone replied telling me to check the same refund transaction number I just explained in the e-mail was routed back. so Donna replied and stated they saw the refund on their side and they would fix it that was on DEC.12 2012. I then checked bothe my paypal account and debit card used to pay for tablet nothing is showing or pending. ON dec. 14th I e-mailed them requesting to know where did they send this refund and someone replied they sent it to and typed my e-mail address now that was not specific and I checked the next transaction number with a paypal agent and he told me on dec.17 that the number went to the first monies which was routed back to there account I have explained this in numerous e-mails and they have yet to resolve it. I'm getting the runaround for my money and my baby went without her most deserved b-day gift. When they didn't send my money in a timely manner I missed out on all the sale opportunities during the holiday to replace it for her. I keep e-mailing them and they tell me about this bogus transaction # yet to show my money. Firther more they didn't wait to take my money off my debit card so why should I have to go through paypal to get my money back. I've reported them to paypal and e-bay

This report was posted on Ripoff Report on 01/02/2013 01:37 PM and is a permanent record located here: https://www.ripoffreport.com/reports/usa111incpig-pony/internet/usa111incpig-pony-i-purchased-a-irulu-android-tablet-on-sept17-2012-from-this-company-990068. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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