Complaint Review: Alamo Rent A Car - Orlando Florida
Alamo Rent A Car, Charged me for tolls I never went through. Orlando, Florida
*Author of original report: How do I contact Employee that left message?
*UPDATE Employee: We want to help
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I rented a car through Alamo rental a car at the Orlando airport last August. A few months later in January I received a notice in the mail saying I had a toll violation . The toll violation was $1.25 and their fee for handling it was $10.00. I called the number on the letter as I did not run any tolls. The lady said its all automatic we pay the toll and charge you. I explained that I did not run any tolls and asked who I could talk to. She gave me the number to Florida Highway. I called them and they asked for the plate number and time of violation. I gave that to them and they said that the plate number had not received a toll violation on the date in the letter or at any time.
I called back to Alamo they said they would look into it and get it straightened out. Two weeks later I get another letter "second request for the money" I called again and explained to the girl the whole story. She said she would check it out and have some one call me. Guess what I got the other day another request for the money but never a call back from someone who has the authority to spend $11.25 to fix the problem. I called again this Monday they told me they would call by Tuesday it is now Wednesday and no call. My letter should be here in about a week. I will never rent from Alamo again. If you receive a letter about a toll you didn't run don't bother calling they will never return your call or emails.
This report was posted on Ripoff Report on 02/03/2010 12:09 PM and is a permanent record located here: https://www.ripoffreport.com/reports/alamo-rent-a-car/orlando-florida-/alamo-rent-a-car-charged-me-for-tolls-i-never-went-through-orlando-florida-564013. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
How do I contact Employee that left message?
AUTHOR: DAVE - (United States of America)
SUBMITTED: Friday, February 05, 2010
What is your contact information? my contract was 417xxxxxx you have my contact info as I left it 3 times now with no response.
#1 UPDATE Employee
We want to help
AUTHOR: Bryan - (United States of America)
SUBMITTED: Friday, February 05, 2010
Hello, I work in the citations department and would like to help you resolve this issue. Please contact me at your earliest convenience.
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