Alltel Communication Ripoff, You complain about service... Try working there! Nationwide

i also worked for customer service.

i had a co-worker that fell behind on EVERY kpi. Keep in mind, ALL kpi's.

i coached her a couple times and i remember her cph were under 8, features and accessories under $3 (combined), transfer rates above and beyond 25%, and they STILL have not fired her.

maybe its just the management that needs to be changed at the retail stores.

and although it must be very very hard to note EVERY single account since there are many customers in the stores, it would be nice (as Marie mentioned) if the accounts were notated with at least some words of changes.

i also worked for customer service.

i had a co-worker that fell behind on EVERY kpi. Keep in mind, ALL kpi's.

i coached her a couple times and i remember her cph were under 8, features and accessories under $3 (combined), transfer rates above and beyond 25%, and they STILL have not fired her.

maybe its just the management that needs to be changed at the retail stores.

and although it must be very very hard to note EVERY single account since there are many customers in the stores, it would be nice (as Marie mentioned) if the accounts were notated with at least some words of changes.

i also worked for customer service.

i had a co-worker that fell behind on EVERY kpi. Keep in mind, ALL kpi's.

i coached her a couple times and i remember her cph were under 8, features and accessories under $3 (combined), transfer rates above and beyond 25%, and they STILL have not fired her.

maybe its just the management that needs to be changed at the retail stores.

and although it must be very very hard to note EVERY single account since there are many customers in the stores, it would be nice (as Marie mentioned) if the accounts were notated with at least some words of changes.

i also worked for customer service.

i had a co-worker that fell behind on EVERY kpi. Keep in mind, ALL kpi's.

i coached her a couple times and i remember her cph were under 8, features and accessories under $3 (combined), transfer rates above and beyond 25%, and they STILL have not fired her.

maybe its just the management that needs to be changed at the retail stores.

and although it must be very very hard to note EVERY single account since there are many customers in the stores, it would be nice (as Marie mentioned) if the accounts were notated with at least some words of changes.

It is true that Alltel threatens your job all the time. They never tell you to do something without that "if you don't you'll get fired." And they fire employees like it's nothing, like these people don't need to pay bills. I worked for Alltel for 5 years in customer care. Twice or even three times a day, you go over your stats, transfer rate, calls per hour, accessory sales, feature sales, etc.... You have a quota to fulfill and if you don't don't meet your quota in a three month period, you get a written, if you get 3 writtens in a year, you are fired. Ok, that may sound reasonable to some, but say you get 2 writtens for not having enough calls per hour, so you boost your calls per hour, however, your sales drop dramatically so you get a written for that and you are fired. It's like they expect the impossible. I often told my supervisor that the company needs to decide on which 2 or 3 things to focus on, but to threaten your job by not being perfect in every single thing you do, is just unfair. They have a jerk that knows next to nothing in charge of all the call centers. He is a moron that knows nothing about customer care. Oh, and if you happen to get an accessory in the mail that you didn't order, it's probably from an employee who's job has just been threatened for not selling enough accessories. If you want to keep your sanity and don't want stress in your life, stay away from Alltel, they are the worst employers of all.

It is true that Alltel threatens your job all the time. They never tell you to do something without that "if you don't you'll get fired." And they fire employees like it's nothing, like these people don't need to pay bills. I worked for Alltel for 5 years in customer care. Twice or even three times a day, you go over your stats, transfer rate, calls per hour, accessory sales, feature sales, etc.... You have a quota to fulfill and if you don't don't meet your quota in a three month period, you get a written, if you get 3 writtens in a year, you are fired. Ok, that may sound reasonable to some, but say you get 2 writtens for not having enough calls per hour, so you boost your calls per hour, however, your sales drop dramatically so you get a written for that and you are fired. It's like they expect the impossible. I often told my supervisor that the company needs to decide on which 2 or 3 things to focus on, but to threaten your job by not being perfect in every single thing you do, is just unfair. They have a jerk that knows next to nothing in charge of all the call centers. He is a moron that knows nothing about customer care. Oh, and if you happen to get an accessory in the mail that you didn't order, it's probably from an employee who's job has just been threatened for not selling enough accessories. If you want to keep your sanity and don't want stress in your life, stay away from Alltel, they are the worst employers of all.

It is true that Alltel threatens your job all the time. They never tell you to do something without that "if you don't you'll get fired." And they fire employees like it's nothing, like these people don't need to pay bills. I worked for Alltel for 5 years in customer care. Twice or even three times a day, you go over your stats, transfer rate, calls per hour, accessory sales, feature sales, etc.... You have a quota to fulfill and if you don't don't meet your quota in a three month period, you get a written, if you get 3 writtens in a year, you are fired. Ok, that may sound reasonable to some, but say you get 2 writtens for not having enough calls per hour, so you boost your calls per hour, however, your sales drop dramatically so you get a written for that and you are fired. It's like they expect the impossible. I often told my supervisor that the company needs to decide on which 2 or 3 things to focus on, but to threaten your job by not being perfect in every single thing you do, is just unfair. They have a jerk that knows next to nothing in charge of all the call centers. He is a moron that knows nothing about customer care. Oh, and if you happen to get an accessory in the mail that you didn't order, it's probably from an employee who's job has just been threatened for not selling enough accessories. If you want to keep your sanity and don't want stress in your life, stay away from Alltel, they are the worst employers of all.

Hey Sarah, throtle back a bit would you, you have tried responding to every complaint on here it seems and Im sure Alltel is about to make you a manager or something, congrats! Its the hard core truth what he wrote about, every bit to a t. I slaved away in a retail store for four years, only to get fired over some made up crap because I wouldn't force text messaging on people and lie about the price of prepaid phones to customers to stuff accessories sales in without their knowledge. I filed for unemployment, received it, Alltel fought it and it went to court, guess what...Alltel lost because they were in the wrong and had no proof to support the claim they made....because it was a lie. Alltel is the worst company in the world, I have many more stories.

Please!! I work for alltel too, I do not love the company but come off it!!! I work in customer service and I agree with some of your points like the selling thing as customer service is required to do it as well, but that is sales like you said it comes with the job. Alltel has awesome benefits for medical and there vaction time is more than fair. You do not have to be any where near perfect, I know this to be fact because I fix retail stores mistakes everyday and none of them are fired for it. that person would have to make sevral of the same mistakes over and over again and then you will get a written warning, and if you keep making the same mistakes then you may be fired. Insted of complaining about it why don't you find a better job that siuts you.

By the way if you guys would just note the accounts when you do a change it would make life easier when the customer calls in the next time because you messed up there rate plan change. Thanks a bunch!!