Alpine Auto Recovery LLC , Donald 'Don' Heald, Jr. , Felicity/Office, Matt/Office, Matt Cooper/Driver Failed to follow guidelines and towed vehicle from legal parking area. Damaged vehicle during tow-refuses to submit insurance info. Denver Colorado

07/02/2013                              BBB        MORE INFO RECEIVED FROM THE CONSUMER : On or about June 2, 2013 we were finally contacted nearly 5 weeks after the incident by a Progressive Insurance Auto Adjuster, Rodney Franks, who was apparently providing insurance services for Matt Cooper, the tow truck driver who caused the damage that Donald Heald Jr. tries to disclaim. The Progressive auto adjuster Rodney Franks is providing services for the Artisan and Truckers Casualty Co. Policy # CA08390706, which we were forced to obtain through the DORA PUC records. 

                                He told us that he was going on vacation and to log in to our Progressive account online to keep up with the claim.  You would think that a adjuster would know that the account is NOT SET UP for a victim to register; just the policyholder.  In the meantime, he recommended that I go get yet another estimate at a Progressive sponsored dealership. 

                                A couple weeks later we get a letter from Progressive that we can choose the repair shop we like due to Colorado Law (Form Letter).

                                On or about June 12, 2012 we got a call from our carrier, State Farm, informing us of Progressive's denial of the claim and that they would be subrogating and arbitrating, which could take several months. Waiting patiently for this process could take us past the personal time limits in place to pursue small claims action.

                                I insisted that everyone take a close look AGAIN at the photos submitted by Matt Cooper and Alpine claiming previous damage.  It took over four weeks to get the photos from MATT COOPER, ample time to doctor them, which they did.

                                Several days later, the Progressive adjuster Rodney called me to let me know they were denying the claim.  He wouldn't say much else in terms of acknowledging my questions regarding the pending insurance fraud, just that they were denying the claim.  I thanked him for his rather untimely help and unprofessional behavior.  I am outraged that any insurance company would propagate fraudulent behavior such as this.

                                From the initial bad decision by MATT COOPER in towing the vehicle from a legal spot, through the stalling and failure of the Alpine Auto Recovery office providing legally required insurance documents, to the subsequent denial and providing of INSURANCE FRAUD PHOTOS of Alpine to us, Don Heald Jr, and Alpine Towing Driver MATT COOPER.

                                WE do not make these accusations lightly. I can and will provide further research to show that all this has been done by design and the long time, well practiced, abysmal business practices of Donald E. and Kathy Heald, Jr.

                                Junior has been writing his own rules and circumventing regulations and social responsibilities through his manipulation of the law and cronyism. 

                                In my opinion, the only thing worse in society than the betrayal of the public trust (example: pedophile priest) is a manipulator of the public trust (and anyone who gets in the way of making the Almighty Junior Buck)such as a crooked cop.  And who would know better how to manipulate a loosely regulated business like towing than a crooked cop?

                                Nothing seems to stand in Junior's way in terms of manipulating the rules to his benefit.  Many in Denver recall Former Arapaho County District Attorney Carol Chambers as a tough, conservative, professional prosecutor in one of the largest, most diverse demographics in Metro Denver.

                                It seems that awhile back Donald E. Heald Jr. found a real slick way to make a living off the backs of his neighbors in Douglas County.  Though supposedly trained as DIU investigator, according to various news media and law enforcement websites, the easy way for Junior to be a hero and make a comfortable living was making a habit of staking out a local eatery and picking off the clientele as they left. 

                                Made for an arrest record the Elbert County sheriff at the time was proud of, and Junior was cleared of wrongdoing by an internal investigation (excuse me, this is Denver, we all know how those go. . .)but DA Chambers REFUSED to use his testimony in ANY cases, it was apparently so tainted.  Now, what kind of future do you think a cop has with any force if their testimony is worthless to the prosecutor? There is ample proof of this observation provided upon request or Google it yourself)--Please do not redact.

                                Here's another interesting tidbit of business ethics practiced by Junior that may interest the BBB and DA:

                                It has been a common practice in the past for a new company to name / align themselves closely to a long term reputable, similar business, to kind of suck off their success, market and name recognition, etc.  There is this unfortunate Colorado towing company (that does have a good BBB record)that was on the ground first called Alpine Towing and Recovery, out of Buena Vista and Salida.  Please call Leslie at the main office to hear how Alpine Auto Recovery's reputation has tarnished their long term solid reputation by NAME ASSOCIATION. According to Leslie at the office, it is so bad and costs them so much in terms of mistaken identity that they are seriously considering rebranding themselves, to disassociate as much as possible with the reputation Alpine Auto Recovery has established.

                                Now that a history of personal and business character has been established, please revisit the current BBB history and note the following update:

                                We had obtained Donald E. Heald Jr.'s cellphone number from his office manager Felicity (no one gives a last name).  We still waited several weeks for our insurance company to track things down, since we were provided no personal contact information on MATT COOPER, the driver blamed by Alpine for the damage.  After I received the altered photographs from the Complicit WoodHaven Apartment & Townhomes manager Pam Conwell, I decided to call Junior on June 6 at 3:00 CT and discuss the matter directly, mano y mano.

                                It took him a moment to realize who I was:"You complained to the PUC.  I'll take care of you.  You get your lawyer and I'll get mine and I'll see you in court."  Click.  Now, the dishonored ex cop knows that this is a small claims action, in which lawyers aren't used. . .  this further establishes a pattern of intimidation and lack of communication as a stalling tactic. 

                                I waited a week or and called him again, clearly stating the call was an attempt to collect a debt; this time, he said he would have me arrested for phone harrassment if I called again, then called the Castle Rock Police Dept. to report me to Officer Graftner.  Of course, Junior knows he can again twist the law to his advantage and again use the taxpayers and public servants as his personal security detail, and to absolve himself of any "hassle" and responsibility.

                                The disregard for common courtesy and taking responsibility here is appalling by any standards of decency and law; however, the 'civil v criminal' protections provided these fraudsters, (Putting the financial burden on a senior citizen?)makes it far too easy for these "criminal" operators get away with operating with impunity, with virtually no accountability? In small claims court there are no punitive damages. . .  how many other old and disinfranchised people has this company victimized since being in operation?  How many do not have the means to stand up for themselves?

                                I truly appreciate the BBB's efforts, but really, when a business has complete, utter disregard for the system, how effective do you think you can be?

                                My wife is a low income senior on social security--can the BBB refer any additional resources to help halt this predatory, decency defiling company? 

                                We are also encouraging our insurance provider very strongly to pursue the insurance fraud I am alleging, based in part on the altered photos provided. That Progressive's adjuster accepted the altered photos without question is rather suspect as well.  If Rodney would come by and survey the site as he should of initally, instead of going on vacation, I could easily demonstrate the inconsistencies in the fraudulent fake photos.  I invite the BBB to review with me if desired.

                                There are a number of things within the evidence itself that will prove the fraud (some it so obvious it's laughable), if we could get the professional resources to prove so.  Please call (((phone number redacted))) with any additional information.

Were you in a reserved parking space that was not reserved for you or is that a picture of a different parking space the red car is in?