I too was stupid enough to fall for this sales pitch from LATimes.com. My first shipment was promotional and the wines were decent. I did not read the fine print to realize that I was to receive a shipment of six bottles each month at $110+. If you go to the website, there is no e-mail address to complain.
You have to make a telephone call and I gave up after waiting for 10 minutes or more. I contacted my credit card company and they helped me to cancel my membership. I will admit that the lady at Vinesse was polite and helped close the account.
I will not call my experience a rip-off; it was a case of buyer beware. Try buying a hearing aid from an authorized seller and you will know what a rip-off is.