Argent Mortgage Company Unfair business practices and dishonest claims White Plains New York

I've read all the comments regarding this report and as a former employee I would have to agree with what the Account Manager said and the parts of the last comment. Argent was the middle man. You supply the broker with documents, they supply it to us. If they alter it there is but so much that we were able to do to find out if it was altered. It is the borrower's responsibility to know what is going on with your loan, this is your life. Yes, the borrower's trust the professionals but you have to understand that after the loan is done, it will be up to YOU to pay the loan.

A lot of people are being taken advantage of, which is wrong. I'm not making excuses. I just think you are blaming the wrong person. As was stated in the last comment you need to go to someone that you can deal with one on one that doesn't require a middle man. I don't believe that the Account Manager's words were rude, it's the truth. I hope you learned your lesson. Pay attention next time.

my name is tom. I am a licenced mortgage broker in florida.

I know who argent is. Believe me. I know. When i was a loan officer in ohio a couple of years back, i would have the 'account rep' for argent come in and suckhole for loans.

i have NEVER taken one single one of my clients to argent. Why?

THEY ARE THE WHOLESALE DIVISION OF AMERIQUEST.

i refused, and still refuse ever to have anything to do with ameriquest or anyone who has ever had contact with them.

I know how the brokering biz works. If you were dealing with argent, then you couldnt have been dealing directly with them, but your broker or mortgage company who middled the loan.

you must have been suckered by the loan officer who used argent as the lender. The loan officer quoted you the bait and switch rates . Not argent.

Argent gave the broker the REAL DEAL who then pasted it onto you.

Argent doesnt deal with homeowners directly. Ameriquest did. Argent only deals with brokers.

So now you are stuck with this ripoff loan.

I have been to 1000 closing in my tenure. I can tell you that the homeowner TRUSTS the closing agent and their BROKER to tell them the truth.

It is not reasonable for the homeowner to read every little detail of the loan or anything else. The closing would last 8 hours. Thats provided the homeowner was able to UNDERSTAND all the details.

We are the PROFESSIONALS. The homeowner TRUSTS us to tell us what 'all the details' are. It is NOT COOL TO LIE ABOUT WHAT THOSE DETAILS ARE.

so this 'chickee' stating -its your fault for signing ' is IRRESPONISBLE AND UTTERLY MEAN.


next time, find someone, a local bank, or a local banker that you TRUST from referral or whatnot to get you a loan.

Alicia,

As I am sure you are also aware, Sales and service departments of Argent Mortgage Company LLC and AMC Mortgage Company remind new and existing customers that Argent Mortgage Company LLC and AMC Mortgage Company deal exclusively with their Brokers. One representative of Argent Mortgage Company LLC claimed, ?Most of our loans are sent from our own private brokers.? As this may or may not be true, you may either want to review your company's business practices or inform Argent sales employees that this is not true.

Thank you,

Alicia,

As I am sure you are also aware, Sales and service departments of Argent Mortgage Company LLC and AMC Mortgage Company remind new and existing customers that Argent Mortgage Company LLC and AMC Mortgage Company deal exclusively with their Brokers. One representative of Argent Mortgage Company LLC claimed, ?Most of our loans are sent from our own private brokers.? As this may or may not be true, you may either want to review your company's business practices or inform Argent sales employees that this is not true.

Thank you,

Alicia,

As I am sure you are also aware, Sales and service departments of Argent Mortgage Company LLC and AMC Mortgage Company remind new and existing customers that Argent Mortgage Company LLC and AMC Mortgage Company deal exclusively with their Brokers. One representative of Argent Mortgage Company LLC claimed, ?Most of our loans are sent from our own private brokers.? As this may or may not be true, you may either want to review your company's business practices or inform Argent sales employees that this is not true.

Thank you,

Alicia,

As I am sure you are also aware, Sales and service departments of Argent Mortgage Company LLC and AMC Mortgage Company remind new and existing customers that Argent Mortgage Company LLC and AMC Mortgage Company deal exclusively with their Brokers. One representative of Argent Mortgage Company LLC claimed, ?Most of our loans are sent from our own private brokers.? As this may or may not be true, you may either want to review your company's business practices or inform Argent sales employees that this is not true.

Thank you,

Alicia, Thank you for your attempt to coax my problem with AMC Mortgage LLC however, I do not think you read through my report. Once you completely read through my report, you will note that in addition to unfair Broker practices caused, encouraged, or permitted by AMC Mortgage LLC (Read Alameda County, CA Case #RG06260804) you will also note that I had written and verbal agreements to change executed mortgage documents in exchange for correcting a mishandling error on your company's behalf. Your insolence in overlooking this MAJOR point and responding to my report is rude and quite careless. Please do not bother contacting this report or writing responses to my report with your company until you have thoroughly read through the report and have a factual basis for your responses. I invite you to contact me by telephone. (((REDACTED)))Thank you,

To William,


Let me first apologize for your horrible experience. As an Account Manager we are aware that certain brokers create fradulent practices and have put proceedures in place to deter this behavior. We are not soley to blame for your situation. Many times broker submit deals that a borrower is not qualified but for the interest of that borrower the file may be countered to different terms in an event to make that loan more beneficial. Any changes in programs, rates, pre-payment penalties etc. must be updated by the new broker via, updated GFE, TIL and loan application. All of these documents are required to be signed by you the borrower. We have no way of knowing if you have actually been notified of these changes. Once you get to closing you are supplied with our updated loan application that has all of the information that was given to us. If you see details in your closing documents that are not accurate, it is your responsibility not to sign those documents until they meet the terms that satisfy you. Consumer's must take precautions. If someone is offering you money for something that doesn't sound legit, chance are it is not. I'm responding to let others know that this is not a standard practice and that the actions of one individual who is associated with a company that has thousands of employees does not mean that these are standard practices. For the consumers out there, read your closing documents, speak to your brokers and let them know what you want and the limits you are willing to go when doing a loan. If you don't want your income to be fabricated, make sure you tell your broker that you want a loan that requires you to document your income. Not only will this protect you against aquiring loans that you can not pay for it will most likely save you money because those loans come with lower interest rates. I hope that this response is helpful to many.

Thank you.