Athas Capital Group took money from client for work that was never done and is refusing to refund it back Agoura Hills California

 Although I find it interesting that you, COURTNEY CHAMBERLIN, would take the time to actually write this up, it does not surprise me. Even after you and your company INFINITY LENDING GROUP  have agreed to refund them personally for the appraisal fees. Why would you do that? Let me tell you why:

 BECAUSE YOU FORGED THE BORROWER’S SIGNATURE ON THE LOAN APPROVAL AND CREDIT CARD AUTHROIZATION!!!

 In fact, per a converstation with the borrower you refunded your borrower $900 to keep this under wraps yesterday afternoon. (7-29-2014)

 Let me recap the transaction in a nutshell and provide, you the reader, with an actual portrayal of the scenario at hand and what led up to this post.

 At Athas Capital we leave no margin for error in our processing of files. When our company issues a Conditional Loan Approval we make every possible assurance that our clients are aware of our process. Once an approval is executed, signed by the client, and delivered back our process begins. Along with our conditional loan approval is a credit card authorization to perform an appraisal by an outside service. There are 3 big bold black bullet points above the clients signature. They read:

1. I understand that by providing this information I hereby authorize Pacific Appraisers to debit my credit card and authorize appraisal services at the property stated above.

2.  Pacific Appraiser’s policy to not issue refunds. Before authorizing this transaction, please make sure you read and understand all documents.  

3. There will be no refunds issued for cancelled orders even if the appraisal has not been completed.

 Our approval and appraisal authorization came back to us dated on 7-25-14 and subsequently the appraisal had been ordered and initial disclosures went out. However, there was one MAJOR issue.

 Their borrower was not made aware of our loan, it’s terms, cost, absolutely nothing. Again the borrower never even signed our approval.

 It wasn’t until the broker on the file Chris Voss was contacted by their client asking about disclosures that were mailed to the borrowers home as well as the charge to his debit card.

 Now why would INFINITY LENDING GROUP slander and defame our company when they were in the wrong and provided us the lender with forged documents? Your guess is as good as ours. Some never learn that forgery and slander do not get you far.

 Please feel free to reach me directly in our corporate office as I am not afraid to stand behind what we do here at Athas Capital.