Complaint Review: Balla Bracelets - West Des Moines Iowa
- Balla Bracelets 1550 E Washington Ave Ste 1 Des Moines, IA 50316-2 West Des Moines, Iowa United States of America
- Phone: 515-770-2506
- Web: www.ballbracelets.com
- Category: Jewelry Stores
Balla Bracelets ballabracelets.com Never gave me a refund. No response to many attempts to contact them. Blocked me from their Facebook page. West Des Moines, Iowa
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On January 1, 2013 I placed an order for a bracelet from ballabracelets.com via an offer I received from Facebook.
I
received the bracelet and it was missing a stone. I promptly emailed customer
service (customercare@ballabracelts.com) telling them about this and asking how
I should proceed. I received an email back from the server saying that
"delivery to the following recipient failed permanently". I then
emailed support@ballabracelets.com about my issue. I received an automated
response that said: Your request (#678) has been received and is being reviewed
by our support staff. To
add additional comments, reply to this email or click the link below: http://ballabracelets.zendesk.com/tickets/678
I
sent the bracelet back asking for a refund. I sent it back in the alloted
amount of time (30 days). I sent it USPS delivery confirmation. The bracelet
was received on Jan 28 @ 9:00.
After
2 days I had not received any correspondence from them regarding my refund, nor
had I received a credit on my credit card.
I
also went to their Facebook page on 1/30 and made a comment hoping to receive a
response there. I did not. I also commented on someone else's post who had
posted about their bracelet missing stones- I commented that I had made a
complaint with my credit card company because of not receiving a refund or a
response.
I am fililng a complaint here and I also filed a complaint with the Better Business Bureau
This report was posted on Ripoff Report on 02/02/2013 09:58 PM and is a permanent record located here: https://www.ripoffreport.com/reports/balla-bracelets/west-des-moines-iowa-50316/balla-bracelets-ballabraceletscom-never-gave-me-a-refund-no-response-to-many-attempts-to-1008047. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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