Battery Sharks Impossible Conditions to Refund or Return Hook New York

 I ordered 4 replacement batteries for a UPS backup.  These were item number HR1234W Version UPS 12-9 12V 9AH.  The batteries are the correct size and model but all four are dead, and will not take a charge even after 24 hours in the recharging power supply.  I requested replacement batteries, and requested that they first test the batteries before sending them.  I was told that I must take a picture of the batteries (how can anyone tell if a batter is dead by a picture?)

AND that I must go out and purchase a voltage meter, test the batteries for voltage even though the battery backup unit itself says they are dead and will not hold a charge.  I then have to take a picture of the voltage meter reading, then send the pictures to the company before they will issue a return.  Even if they do return the product, it is likely that the new onces may be bad and we will do this all over again.  Bad faith, and extremely difficult to make a return.  This is a scam business.