BED IN A BOX off gassing problem, Internet

I found this review while researching a mattress for my wife and I. This review stood out to me and I wanted to post my experience which will hopefully be helpful. Yes, after reading about such a bad experience, my wife and I bought from bedinabox. Why? Because  I read their mostly very positive reviews online, and I found this complaint against what seems to be an overall good company. We had seen a lot more complaints on memory foam mattresses from other companies and there were not many for these guys. We thought the worst case scenario would be we would have to return it.

We bought a queen size in the cheapest model they had. We didn't really know what to expect. We got it in a couple day, set the bed up and checked for a smell first thing. We did notice a smell to the mattress, but everything new has a smell about it. It wasn't so bad, we just noticed it, that's all. We put the recommended protective cover on and tried it out. I loved it, my wife didn't. So we waited 2 months trying it out before deciding to return it.

She called the company and they sent a bag to put the mattress in, and scheduled someone to pick it up. Within a few days of returning it, we got our refund. The cover was non returnable (which we were aware of ahead of time), so we ended up using it on the mattress we bought from another company which coincidentally had a stronger smell, but my wife loved it. I'm sorry to hear about this persons ordeal and I hope they did receive a refund on the mattress. After dealing with this company I can say, from our experience, they did right by us.