Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #689760

Complaint Review: Best Buy (Geek Squad) - Internet Internet

  • Submitted:
  • Updated:
  • Reported By: A.B. Burks — Lexington Kentucky United States of America
  • Author Not Confirmed What's this?
  • Why?
  • Best Buy (Geek Squad) 3220 Nicholasville Road Ste 170, Lexington, KY Internet United States of America

Best Buy ,Geek Squad, The entire Best Buy operation. Sold me faulty laptop that broke down within 2-3 months and wants to charge me $700 to fix a computer I paid only $500 for. Internet

*Consumer Suggestion: Asus website

*Consumer Comment: Responsibility

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Last Fall, Aug 2010 I purchased an ASUS computer (laptop) from Best Buy. Within a month the mouse pad did not work on the laptop. After numerous calls to a company (the manufacturer) that Best Buy gave me and unable to contact anyone, I gave up and decided to justuse a wirelessmousemy laptop. 3 months later several keys would not work and the laptop basically lost all of my graduate work I had completed theprevioussemester. I also lost several major papers that were dueat that time. I decided to takemy laptop back in and had them send the computer to the manufacturer in which they said it would cost $85.00. Two days later, (and I don't think that they ever send it to a manufacturer), they called me and said that it would cost $716.00 to fix my laptop, and that the damage was water damage and was not covered under thewarranty. I never had my laptop near water!I carry it in a computer bag, waterproof.To whom this may concern, I wish that Iwould researched this company before I bought from them.

Albert

Lexington, Kentucky

This report was posted on Ripoff Report on 02/02/2011 09:18 AM and is a permanent record located here: https://www.ripoffreport.com/reports/best-buy-geek-squad/internet/best-buy-geek-squad-the-entire-best-buy-operation-sold-me-faulty-laptop-that-broke-down-689760. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
2Consumer
0Employee/Owner

#2 Consumer Suggestion

Asus website

AUTHOR: IntheKnow - (USA)

POSTED: Friday, February 04, 2011

"Best Buy gave me a number." Did you check the Asus website and contact them through email? Was the number the same as on the website? I never purchased that brand but the company seems like a very large outfit. Instructions on the website appear tolead you in the right direction.

Also, Asus laptops have either a 1 or even 2 year warranty. Your issue, seemingly an electrical/electronic one, would have been covered.

Respond to this report!
What's this?

#1 Consumer Comment

Responsibility

AUTHOR: Empowerd - (USA)

POSTED: Thursday, February 03, 2011

Although I never recommend purchasing from Best Buy I do recommend backing up your important information on a regular basis. The statement "the laptop basically lost all of my graduate work I had completed theprevioussemester," is irresponsible. For tips on how to prevent this kind of stuff from happening visit www.whybeachump.blogspot.com

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now