Bidz.com Bidz refuses refund & refuses to answer emails - jewelry fell apart after 2 weeks use Culver City California

On 7th July, 2008 I bought a yellow gold and sapphire ring from bidz.com. Over the last 12-15 months I have spent over $12,000 with bidz.

After I resold this ring, my customer returned it to me after 2 weeks. The setting had broken & the gem had fallen out. There were no signs of mistreatment. And, this wasn't the first time I've had bidz items returned to me because they had fallen apart in a similar manor. In fact, this has happened at least 8 times.

I asked for a refund or the ring to be repaired, bidz refused because it was outside their 14 day return period. I then replied to their response and received no response. I sent another 2 emails & still received no response. They obviously decided it's easier to ignore me.

I then wrote them a letter and sent it to them. I received a phone call 2-3 weeks after sending the letter. Again, the refund was refused. I even explained that I would no longer buy from them again and still, they were happy not to refund my $27!

Now I have forwarded the matter to the Californian ATTORNEY GENERAL.

I urge other consumers not to buy from bidz.com. They have poor customer service & sell very poor quality jewelry. They also seem to have a habit of deciding to help customers only after they post their horror experiences online.

Adrian
Sydney
Australia

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