Bill Duarte Allstate Agent Dishonest Insruance Agent E Providence Rhode Island

My wife and I purchased both home and auto insurance through Bill Duarte.  After a year, Allstate raised our homeowners insurance more then 23%, citing the fact that we live in Rhode Island.  Bill Duarte did not inform us of this rate hike.  It was several months before we were notified by our mortgage copmany.  It was only after we called that Bill's office informed us that yes, there was a state wide rise in home owners insurance by Allstate.  It was at this point in time that we decided to switch carriers.

When We finally settled on a new insurance company, we informed Bill's office that we were dropping them, for both home and auto, and provided them with the date that coverage was to stop.  It was Bill's son, who also works in the office as an agent, that handled the cancelling of our policies.

Much to our surpise, Bill Duarte, Allstate Agent, did not cancel any of our policies.  One week after cancelling, Allstate withdrew the money out of our escrow account for home insurance and then debited our account for auto.  While Bill Duarte did mail us back a check for the homeowners insurance, he is refusing to refund us the money for auto insurance.  He has decided to pass the buck onto Allstate and place blame with them. 

Instead of acting as an agent he has decided to not correct his mistake and keep his portion of the money that his office recieves as an agent.  Unauthorized debit of someone's account is theft.  He has taken no responsibility for the gross negligence that his office is guilty of.  It's been almost a month since we cancelled our policies with Allstate through his office.  To date, he has made no action to correct this problem other then pass the buck to Allstate's hands.