Blockbuster Online Ripoff, Where's My DVD's! Internet

Heather,

Precisly what do I need to calm down about? I thought that was a well thought out and reasoned response I had posted.

Anyways, Steve called me out, so obviously I had to respond and defend myself. I see nothing wrong with that.

And Steve, if you're still reading these reports. Well, it's near the end of 2006 and Blockbuster is still in business. In fact, they now have a new program that sort of combines the online and in-store Movie Pass. Now I can get new movies either by mail or in the store. Pretty convenient. Doesn't look like Blockbuster is going out of business anytime soon as you had predicted. So, how's the gumball business treating you?

Pat in Mesa, AZ (formerly Gilbert, AZ if any of you are confused, eh Steve?)

Wow , You guys need to calm down Steve and Patrick and act like some adults here .If a company upsets anyone that bad then stay away from them .

Thanks Guys,

I was thinking about signing up for this, but not after reading all these complaints. Its so nice to come here and see what other people's experiences were with a company , before you sign up for something.


Bonnie

OK Steve, since you seem to "know me so well", I guess I might as well oblige you on this report.

I got news for you if you think I "kiss Blockbuster's a*s". Anyone (except for you obviously) who reads any of my replies to any of the Blockbuster reports realizes that all I do is speak the truth. Not once have I ever said Blockbuster is better than any other rental establishment. Most of what I do is to correct some people's (especially yours) misconceptions about certain programs and terms.

Heck, on most occasions, I offer advice on how someone can fix a problem they are having. I notice that you never show your face on those reports, huh?

I had Blockbuster Online at one time, and I sang it's praises. Why? Because I got good service, never had any problems with the system, and was happy with the monthly fee amount.

However, I did decide to stop using the service. Why you ask? Simple. I wanted to have the ability to get new release movies the day they became available. To do that, I had to go back and sign up at my local store for the Movie Pass. It costs more per month, but at least my wife can go down on Tuesday morning and get a couple of the new releases before anyone else.

Have I ever been scammed by Blockbuster? No. Have I ever gotten charges I did not deserve? No. All because I decide to follow the rules.

Now, get your panties out of a bunch from when Blockbuster declined your offer to place gumball machines in their stores (as they would compete directly with their own gumbal machine, duh!) and stop pissing and moaning about how Blockbuster is out to scam everyone. Pull your head out of your arse man!

I hope you appreciate my response Steve.

Now, as far as Alfredo's troubles are concerned, I don't blame him for switching over to that "other" online service. Had I gotten the same treatment as he did, I probably would have done the same. My opinion is Blockbuster dropped the ball on this and lost a valuable customer. Too bad for them. My advice would have been to go with the "other" company, had he not already done so.

OK Steve, since you seem to "know me so well", I guess I might as well oblige you on this report.

I got news for you if you think I "kiss Blockbuster's a*s". Anyone (except for you obviously) who reads any of my replies to any of the Blockbuster reports realizes that all I do is speak the truth. Not once have I ever said Blockbuster is better than any other rental establishment. Most of what I do is to correct some people's (especially yours) misconceptions about certain programs and terms.

Heck, on most occasions, I offer advice on how someone can fix a problem they are having. I notice that you never show your face on those reports, huh?

I had Blockbuster Online at one time, and I sang it's praises. Why? Because I got good service, never had any problems with the system, and was happy with the monthly fee amount.

However, I did decide to stop using the service. Why you ask? Simple. I wanted to have the ability to get new release movies the day they became available. To do that, I had to go back and sign up at my local store for the Movie Pass. It costs more per month, but at least my wife can go down on Tuesday morning and get a couple of the new releases before anyone else.

Have I ever been scammed by Blockbuster? No. Have I ever gotten charges I did not deserve? No. All because I decide to follow the rules.

Now, get your panties out of a bunch from when Blockbuster declined your offer to place gumball machines in their stores (as they would compete directly with their own gumbal machine, duh!) and stop pissing and moaning about how Blockbuster is out to scam everyone. Pull your head out of your arse man!

I hope you appreciate my response Steve.

Now, as far as Alfredo's troubles are concerned, I don't blame him for switching over to that "other" online service. Had I gotten the same treatment as he did, I probably would have done the same. My opinion is Blockbuster dropped the ball on this and lost a valuable customer. Too bad for them. My advice would have been to go with the "other" company, had he not already done so.

OK Steve, since you seem to "know me so well", I guess I might as well oblige you on this report.

I got news for you if you think I "kiss Blockbuster's a*s". Anyone (except for you obviously) who reads any of my replies to any of the Blockbuster reports realizes that all I do is speak the truth. Not once have I ever said Blockbuster is better than any other rental establishment. Most of what I do is to correct some people's (especially yours) misconceptions about certain programs and terms.

Heck, on most occasions, I offer advice on how someone can fix a problem they are having. I notice that you never show your face on those reports, huh?

I had Blockbuster Online at one time, and I sang it's praises. Why? Because I got good service, never had any problems with the system, and was happy with the monthly fee amount.

However, I did decide to stop using the service. Why you ask? Simple. I wanted to have the ability to get new release movies the day they became available. To do that, I had to go back and sign up at my local store for the Movie Pass. It costs more per month, but at least my wife can go down on Tuesday morning and get a couple of the new releases before anyone else.

Have I ever been scammed by Blockbuster? No. Have I ever gotten charges I did not deserve? No. All because I decide to follow the rules.

Now, get your panties out of a bunch from when Blockbuster declined your offer to place gumball machines in their stores (as they would compete directly with their own gumbal machine, duh!) and stop pissing and moaning about how Blockbuster is out to scam everyone. Pull your head out of your arse man!

I hope you appreciate my response Steve.

Now, as far as Alfredo's troubles are concerned, I don't blame him for switching over to that "other" online service. Had I gotten the same treatment as he did, I probably would have done the same. My opinion is Blockbuster dropped the ball on this and lost a valuable customer. Too bad for them. My advice would have been to go with the "other" company, had he not already done so.

OK Steve, since you seem to "know me so well", I guess I might as well oblige you on this report.

I got news for you if you think I "kiss Blockbuster's a*s". Anyone (except for you obviously) who reads any of my replies to any of the Blockbuster reports realizes that all I do is speak the truth. Not once have I ever said Blockbuster is better than any other rental establishment. Most of what I do is to correct some people's (especially yours) misconceptions about certain programs and terms.

Heck, on most occasions, I offer advice on how someone can fix a problem they are having. I notice that you never show your face on those reports, huh?

I had Blockbuster Online at one time, and I sang it's praises. Why? Because I got good service, never had any problems with the system, and was happy with the monthly fee amount.

However, I did decide to stop using the service. Why you ask? Simple. I wanted to have the ability to get new release movies the day they became available. To do that, I had to go back and sign up at my local store for the Movie Pass. It costs more per month, but at least my wife can go down on Tuesday morning and get a couple of the new releases before anyone else.

Have I ever been scammed by Blockbuster? No. Have I ever gotten charges I did not deserve? No. All because I decide to follow the rules.

Now, get your panties out of a bunch from when Blockbuster declined your offer to place gumball machines in their stores (as they would compete directly with their own gumbal machine, duh!) and stop pissing and moaning about how Blockbuster is out to scam everyone. Pull your head out of your arse man!

I hope you appreciate my response Steve.

Now, as far as Alfredo's troubles are concerned, I don't blame him for switching over to that "other" online service. Had I gotten the same treatment as he did, I probably would have done the same. My opinion is Blockbuster dropped the ball on this and lost a valuable customer. Too bad for them. My advice would have been to go with the "other" company, had he not already done so.

I'm not surprised. I won't ever rent or go online with these thieves. That no late thing is horrible. ANd alfredo your correct about their day charges.

The company is a fraud and they will go down.

I'm curious if whats his face is going to say something since he kisses a*s to the company. Everyone knows who I'm talking about.

Once you cancel with Blockbuster online, not only do they stop sending movies, even if you have paid for another month, but they will not answer any of your emails complaining about this fact. I too will never use BBonline again.

It may not have been what you wanted to hear, but it was anything but flippant. I thought they took pains to explain how it worked, and seemed sorry you weren't happy.

It's now Saturday, a week since I created my online account and still no DVD's. I sent them an email requesting cancellation of my account and a refund.

This was their flippant reply:

Thank you for contacting BLOCKBUSTER Online Customer Service.

We are very sorry to hear you did not receive your movie. Thank you for reporting the concern using your DVD issue web tool. We have logged your request for another copy of the movie to be sent to you and have placed a priority on your account for that DVD.

Our goal is to ship movies to you in the order you request them. In order to do this and give you a high level of service, your movies may ship from multiple shipping centers. This could result in your movies arriving a little bit later than anticipated. As we continue to grow, more movies will be available in each shipping center and shipping times will continue to decrease.

While we have no control over the U.S. Postal Service, you should receive most DVDs within two to three days. If your shipments consistently take longer than this, please go to the My Account area to check your address information and ensure that your address and zip code are correct.

Thank you for your patience.

Your Friends at BLOCKBUSTER Online.

I am now going to file a complaint with the Internet Fraud Complaint Center and the local Austin TX Better Business Bureau.