Central Parts Int'l Inc. General Manager Tiffany Prosper Sent incorrect product; blamed customer for companies incompetence; took no responsibility for package arriving six days late; accused customer of being unethical; refused to refund in full. Orange Park, Internet

The purpose of my Report is strictly a positive one in regard to the “Fantastic Service” I received from Ms. Tiffany Prosper with Central Parts Int’l Inc. 

I contacted Ms. Tiffany Prosper at Central Parts Int'l Inc a couple of months ago in need of a Rear Differential for my 2005 KIA Sorento Ex Vehicle. 

Prior to contacting Ms. Prosper, I had "been through the Mill" speaking with several other Used Auto Parts businesses throughout the USA. So, I was quite frustrated by this time in “trying to speak with a Company Rep who wasn't out to Rip me off” due to my lack of knowledge in of Automotive Repair Industry.

By this time, it became apparent that I needed to Educate myself about my Vehicles Rear Differential problem, which I did through Google and speaking with a few friends.

I also spoke with two (2) local KIA Dealerships about the Rear Differential Specifications per my Vehicles VIN #. Oddly enough, they weren't a lot of help and gave me some incorrect information.

So, I continued my Research trying to find the correct Rear Differential for my Vehicle that matched the VIN # Specifications.

When I called Central Auto Parts and spoke to Ms. Prosper about needing a Rear Differential for my Vehicle, she was very Polite and Professional. She was extremely knowledgeable about my Rear Differential Specifications. 

I was told by all other Auto Repair Parts Companies and Repair Shops that I needed a "Full Rear Axle, not just the Differential alone. Ms. Prosper cleared up that error and said that all I needed was the "Differential. They had the Part in Stock and She quoted me a fair price. 

Now, by this time, I'm really ready to Order this Part and get my Vehicle Repaired. But, prior to finalizing the Paperwork, Ms. Prosper stated that according to my VIN #, the Part they had in Stock looked like a perfect match but I should make sure that it was correct prior to them shipping it. I respected her "Due Diligence" and said I would re-confirm the Rear Differential Specifications again and call her back.

I made a final check of my Vehicles Rear Differential Requirements and called Ms. Prosper back and placed the Order. The Part arrived exactly when she said it would and it was in Excellent Condition.

This last week I found a knowledgeable Mechanic to Install the Rear Differential in my Vehicle. He stated that the Part was the correct one and had no problem Installing it.

I can't say enough good things about Ms. Prosper and how Professional and Kind she was during this whole ordeal. She has amazing Product knowledge Skills. But also, she has "People and Customer Service Skills", that you just don't see much of anymore.

I will tell all of my Friends and Business Associates about the great Service I got from Central Parts Int'l Inc. and specifically what a pleasure it was to have found Ms. Prosper.

DWebb

A few months back I ordered from "another company" which I did a rip off report on them. Getting lights or information on the lights took over a month, but they took my money the same day out of my bank account. I got so frustrated with the "other company" I went to a different site looking for the Monza tail lights. The following day i recieved a email from Central Parts, Inc. stating they had one. The General Manager Tiffany Prosper was customer first. I explained what happen with the "other" company and she stated we don't work like that. From that point on I had full faith in Central Parts, Inc and Tiffany Prosper getting me the right part. Within one hour I received a picture of the light I needed and was asked if it was the right one. I was so happy that I called and talked to her. Tiffany is a very plesant person to talk to and knew what she was talking about and takes pride in the company. The price that Central Parts Inc gave me was 100.00 cheaper, yes 100.00 cheaper. She kept in email contact with me almost daily on the part. Told me when it was shipped with a tracking number. This light was shipped out the following day of when I said it was the right one and I recieved it within 3 days. The light was was better than what they explained it to be. If only I knew of Central Parts Inc first I would have had my Race car on the track within a week and not a month like the "other company"  I have told friends in the town I live in if you need a hard to find part or a part they can't find go to Central Parts, Inc. and talk to Tiffany Prosper. I have them in my favorites. I have a good name in our town as I grew up in this town and turned a wrench since I was 15 years old. I'm 62 now. We do have a wrecking yard in our town but stated they couldn't find one because everyone was crushing the older cars. Central Part Inc never mentioned crushed cars or hard to fine parts. They found the part no one else could or didn't want too find. They make you feel not only like a customer, but a friend also. Central Parts, Inc has my business forever. Thank you Central Parts, Inc and Tiffany Prosper for making my day and others to come! 

This is an erroneous claim. The buyer ordered the incorrect part, and then expected Central Parts to be responsible for the error. We have such few returns that out of thousands of parts we've sold since February, I know exactly which customer wrote this report. His name is  Mario Villamil, out of Richmond Texas, and Mario is a professional consumer fraud artist. The part he ordered was an engine control module for a 1994 Ford Mustang VIN# 1FALP4449RF218158. He bought our part right before New Year's Eve, and was advised we would be closed for the holiday, and would not reopen until January 4th, and the processing time was 5-10 business days not 5-10 days. The part arrived within the time frame agreed upon by both parties. He called saying he received the the wrong part. He then demanded a full refund, when our policy states we will first replace the part and in the event we can't replace the part we will refund the customer in full. We put this in writing for each customer. He ordered the part and used it, and then tried to return his old one by claiming we sent the wrong part. I still have the original request that stated what he asked for, and we matched the part numbers by the VIN and then sent what he ordered. This customer is in the auto repair industry, and he used this to his advantage, what HE did was unethical. The buyer kept the part, and disputed the charge with his credit card company, which is basically stealing.

In the end Central Parts let him keep the part AND the money. The part was never returned, and he STILL felt the need to write these outrageous claims about my customer service probably because I told him what he did was totally wrong and I knew what he did, and I felt it wasn't right. As he stated in the company, I offered to replace the part with the correct part he claimed he needed, at no extra charge, and he refused. All I asked was for him to mail it back, which on a small part like an engine computer would have been about $6.00. He refused-why? In my opinion this guy is a con artist. I went above the call of duty to take care of this guy. Central Parts doesn't normally take electrical parts back which is standard in our industry. You can call any salvage yard in the U.S. and ask what their policy is on electrical parts, especially engine computers, and almost all of them will state there are no returns on electrical parts. I am devastated that this person would put my name in such an erroneous complaint. I filed a complaint against this person within my network of salvage yards so that vendors can be aware of Mario's tactics. This complaint was an attempt to counter my complaint against him, and to discourage customers from shopping with us because of my complaint against him. Central Parts has plenty of satisfied customers, and we would be happy to provide references to buyers who are still unsure of our reputation. Please contact me at 1-800-631-6781 Ext 107 if you have any questions regarding this matter.

Are there no auto parts stores in your area?  

Why would you go on line to purchase a part that should be readily available just down the street?  Now you know just how badly things can go wrong.