Citifinancial, Transferred our mortgage to offices all across the country to keep from correcting their mistakes.Manager took insurance checks from me and held them for 3 months Coppell, Texas

Today is July 6, 2008. After Citifinancial's attorney told me he was placing our mortgage foreclosure on hold in January 2008, he turned around and Foreclosed "behind our backs" without notifying us on Feb. 4, 2008. In fact, my husband and I were on the phone long distance with the Compliance Supervisor from their Baltimore, Maryland office on Feb. 5, 2008 and he was asking if they were working out the Adjustment of Terms and getting things straight for us. He did not even know that they had Foreclosed on us on Feb. 4, 2008. He collected info from me and stated he had copies of our Homeowner's Insurance checks that the Manager of the Clarksvill e, TN office had taken from me and held for 3 months from May 2003 until Aug. 2003 when we had tornado damage on May 5, 2003.

We only found out on Feb. 23 2008 when a Real Estate agent came to our home to try to get us to accept $1,000 early move out check. I explained to her what had happened, and she was shocked. She said she had been contacted by Citifinancial's Property Management office by email only to offer us the $1,000. I explained to her we were not going anywhere. We contacted our attorney to file suit against Citifinancial.

When we went to court, Citifinancial's attorney even admitted to our attorney that Citifinancial had no idea what our payoff was supposed to be
due to our mortgage being transferred all over the country and due to all the Bankruptcies we had to file to stop them from Foreclosing. He said he would go back to Citifinancial and see what he could get worked out and would get back to our attorney. That was a while back and we or our attorney still have not heard anything from them.

They stated that they Foreclosed for $128,000 which was "lower than the resale value of our property", but reported $69,000 on mine and my husband's credit reports. (The crazy thing is our property appraised at $160,000 in 2005 and is worth a lot more than that now.) They not only have the wrong information in our records, they have never posted any of the $23,000 payments we made to them since 2002 correctly.

I contacted Citifinancial's attorney. He said he put the Foreclosure on hold for 30 days to get time to prepare the Adjustment of Terms.
He said he is sure he can get something worked out for us. Lower our payments and interest rate.

I am still waiting to hear back from ethics @ Citigroup. I sent them an email with my account number, details and my email address. Can you followup with them for me and contact me.
My email is: sirsaber2003@yahoo.com

Thanks for your help. I really appreciate it.
Yvonne

You need to write ethicsconcern@citigroup.com which is the place where your report was received.

Secondly, you need to do the adjustment of terms asap, Monday..... what that does is establish a comfortable payment that is less than what you are paying now by either adding months to your loan at the same rate you have now (but basically doesn't go over a 30 year loan, if this is what you have, they will probably keep the same amount of months) or lower your interest rate on the same amount of months you have left..... what this does is bring your account fully up to date..... interest wise, if you have late fees or add on fees (bad checks or something they had to pay on your account on behalf of you..... generally only bad checks or your home owner's insurance premium) they will remain on the account..... but you will be caught up!

An adjustment is not only a help but it is generally the best thing you could do to move on......... there is still no early payoff penalty and you will have a lower payment, generally due to a lower rate, which is essentially, money saved as if you started your loan out at a lower rate to begin with.....

You have to have the money in hand for the adjustment, have they approved you for the aot? Do you know what your payment is going to be? You need to pay that payment on Monday and sign the Adjustment, you need to do this before the end of the month, you need to go into the office first thing in the morning. They offered the adjustment because they do not want to foreclose on your home. You have to do this where your loan is financed...... if it is not in the office (because it is transferred to collections or foreclosure) and you are communicating via phone, get ahold of them Monday and get the paperwork, it is only a single signature..... it says your new payment, your new term and sign here, it is a legal and binding piece of paperwork and replaces your original note and disclosure , it will literally take a minute to do.

I hope I have helped and I am sorry you are running into this trouble..... contact that lawyer and tell him, I am sure he can get on the ball and get you that piece of paper.... someone can

Brian, I was on the phone for 3 hours. The number you gave said they were "Customer Service". No one has ever heard of the Ethics Dept.
As usual, they can only pull my account number up. Said to CALL THE COPPEL, TEXAS OFFICE.

They are trying to Foreclose on us this Friday, Jan. 4, 2008.

They refuse to get anyone on the phone. Will not transfer me to the Legal Dept. The Loss Mitigation Dept. says to call the lawyer who is handling the Foreclosure. I have talked with him for two years.

He only got us a payoff quote, but due to Citifinancial having our Credit Report messed up and reported wrong, we have been unable to refinance, especially since the laws have changed and it is more difficult.

The letter sent to us from the Loss Mitigation Dept says they want to do an Adjustment of Terms, etc., but no one will talk with me in the Loss Mitigation Dept about this. The lady whose name is on the letter said she doesn't have any information in the computer for me and to call their lawyer.

AGAIN I'VE GONE IN CIRCLES AND WASTED VALUABLE TIME.

We need a miracle.

You will have to call on wednesday....... if you have that number, perfect because that was where it was faxed, ethics line. They will be able to help you from there...... if you get a recorded message and you can leave one, do so...... hope you get some resolution.......

also, once resolved, you can contact another citifinancial branch and have them take possession of your account through the district manager (transfer).... as long as it is not in collections, or foreclosures etc.....


Brian

You will have to call on wednesday....... if you have that number, perfect because that was where it was faxed, ethics line. They will be able to help you from there...... if you get a recorded message and you can leave one, do so...... hope you get some resolution.......

also, once resolved, you can contact another citifinancial branch and have them take possession of your account through the district manager (transfer).... as long as it is not in collections, or foreclosures etc.....


Brian

I thank you for your information. I have tried to contact the Ethics Dept. a couple of times, but get a recorded message to call back during business hours .

I will try to call first thing Monday Morning, Dec. 24, 2007. Although it is Christmas Eve, will they be opened?

So I gave you that info, helped you out and you act as though I wrote nothing..... I told you they are trying to figure out who you are and the number you needed to call. I have been contacted again about your account for more information since we faxed your complaint to ethics and legal....... did you even read what I wrote? That is kinda what this is for, you file a report warning people, people support or explain what you can do in follow-ups....... this is an open forum. It appears as though I went out on a limb from across the country and it wasn't even acknowledged....

so here is my follow-up...... they are still trying to find you, do the thing I told you to do already so there may be some resolution, as of yet you haven't as confirmed by the phone call I received yesterday

I wanted to clarify a statement in my report. The Citifinancial office manager that took our homeowner's insurance checks from me was in the Clarksville, TN office. (He lied about our mortgage being in his office and transferred our mortgage to another office and refused to help or give me any information.)He said he didnot have a supervisor that I could talk to.

An assistant in the Clarksville, TN office was the one who tipped me off that he was trying to Foreclose on us.

The Coppell, Texas office is the one who has sent us letters for two years and every person we talk to who's name is on the letters always says the same thing, "they do not know anything about our mortgage and cannot give me a phone number to their legal department or anyone else who can help us." Yet their name is on the letter we have. Then they say"their computer is down and I'll have to call back".

They are trying to Foreclose on us again and refuse to give us any help in trying to resolve this situation.

Not to argue with anything you wrote but some things didn't jive. either way, we had this report faxed to our ethics department for further review, they called us back yesterday and asked for information on the customer, I had no info and wasn't able to aid them any further into investigating this matter. If I were you I would contact any other Citifinancial and ask for their customer service number, explain your problem and say that your problem was posted online for aid and an employee faxed it to the ethics line and the ethics line is trying to figure out who you are to actually help you. I believe the customer service number is 8009226235 8-6est M-F.

Brian