City Furniture North Miami Beach City Furniture City Furniture worst purchase experience ever. miami Florida

City Furniture worst purchase experience ever.
On April 4 2014 I purchased a sofa at City Furniture in North Miami Beach.
I sheduled to pick from it's warehouse in Tamarac the following day Saturday.
On Satarday when about to leave my apt, I called the warehouse.
I asked if I could pay to have the sofa delivered to parents house, istead of my apt and me picking up.
The warehouse said that I would have to call my city rep that sold me the sofa for him to arrange it.
I called my City Furnture rep. who sold me the sofa. He explained to have the new address inserted in the system
he woud have to re-do the invoice with the new delivery address. And in the time that he redo a new invoice
I could lose the sofa because the sofa would be in the system for another store to sell it.
I said that's impossible that some one will be buying this sofa in the next two seconds.
And what kind of old system software that you can add a new delvery address after a customer has
paid in full. None the less, I lost the sofa because there was a waiting list. A waiting list that
the rep never mentioned. Because if there is a waiting list automatically when you void an invoice
it goes to the first person in the waiting list. I would have never taken the chance in losing the
sofa if there was a waiting list.
This is unbeliveable. I paid for the sofa, the sofa was reserved for me at the warehouse.
Because of an old software and a rep that cant infom the customer that you will lose the sof a
for a waiting list i end up losing the safo that I already paid for.
How about welcoming City Furniture to the 21st Century.
This is not acceptable.

They resold what I already had paid for.