Comcast Business Did not provide services promised and then wanted over $6000 to cancel Internet, Georgia

Recently, a Door to Door Comcast rep came to my house to offer us their latest promotions including an amnesty program to get back the customer with the unpaid bills to Comcast. During this time we too were mostly happy with our current provider, but they were expensive. After describing the current services we had with the other provider we came up with a similar package. Although, the DVR Live pause feature from one room to another is still better with Uverse and there is no service agreement. We determined the clarity of HD from Comcast, number of local channels and internet services have more to offer for our needs. So we set it up to be installed for this Saturday May17th. 

 

But, something told me to call today and check on our scheduled appointment. The phone representative indicated that she saw we HAD an appointment, but it was been cancelled by Comcast.  I asked why, she indicated that the outstanding bill we had with them might be the reason. So long story short after going round and round 2 hours on the phone with three different people. I finally got to the bottom of it; the promotional code for the amnesty program was not entered properly for waiving our old bill. They did call earlier in the week to confirm if I cancelled my appointment, I told them I had not cancelled the appointment; we still wanted the appointment. So they were supposed to reschedule it. Obviously, that’s not what happened and the system should be set up to notify them of the problem. I’m sure this next data entry person in this chain was unsuccessful in re-adding the appointment, so why didn’t it get flagged to be corrected? That’s the million dollar customer question. Of course, because it was cancelled we had to go through the whole order again and I still don’t know if the service will be what we originally ordered! So someone is calling my husband to confirm if it is right, what a wasted of productive time. Comcast is scheduled to port our phone number and transfer our service on Wednesday, but that is a bad time for us. Also, my other provider was scheduled to terminate Monday. Now I have to waste more time and call them to extent the service!!

 

I will be sure to update this situation with your website to note the progress or lack thereof. I am also sending a copy of this to Comcast Services and posting it to Facebook in hopes they will investigate this issue and correct it so no one else’s time will be lost.

Thank You

15:24:06