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Report: #461940

Complaint Review: Dazzle White - Internet

  • Submitted:
  • Updated:
  • Reported By: quadra island British Columbia
  • Author Confirmed What's this?
  • Why?
  • Dazzle White Dazzle White.com Internet U.S.A.

Dazzle White Internet Rippoff promise "free' trial of teeth whitening gell should have read terms and conditions at bottom of add Internet

*UPDATE Employee: Dazzle White

*UPDATE Employee: Hello

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ordered 'free' online trial offer of Dazzle White tooth whiting gell for $4.99 and then read terms and conditions that were way down at the bottom of after submiting form (a big mistake) only to find out Iwas being charged $59.98 plus $3.99 plus $7.99 a month for subscriptions to ther web sites and for "free" one month tube of whiting gell. The only way out of contract is to return order unopened within 14 days (at my cost) and pnone three different phone numbers and cancel subscriptions. the numbers are 866-989-2686 for Dazzle White, 866-989-2685 for Insiders Secrets and 800-989-5907 for E Book package. Tried to phone back 5 minutes after ordering but was told it was to late to cancell order by a very rude operatore !Beware!

Ripped off online
quadra island, British Columbia
Canada

This report was posted on Ripoff Report on 06/15/2009 08:06 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dazzle-white/internet/dazzle-white-internet-rippoff-promise-free-trial-of-teeth-whitening-gell-should-have-rea-461940. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
2Consumer
0Employee/Owner

#2 UPDATE Employee

Dazzle White

AUTHOR: Leonardo Smith - (United States of America)

POSTED: Tuesday, January 12, 2010

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,

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#1 UPDATE Employee

Hello

AUTHOR: Wuyi Source - (U.S.A.)

POSTED: Sunday, July 19, 2009

I'm sorry if there was some confusion about your offer and subscriptions. We honestly didn't mean to inconvenience you in any way. The terms and conditions of our offer are visible on the order page, but we will try to make them clearer in the future. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you did not understand our terms and conditions we are happy to offer you a full refund if you would like to return the product. We have always honored our 60-day guarantee and will continue to do so in
the future as we try to improve our site. You can talk to customer support using our Live Chat system 24 hours a day, seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 1-866-989-2686. or visit our site http://www.dazzlewhitepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

We appreciate your concerns.

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