DIRECT T.V. DIRECTV Trying to Get a Redund from Direct TV is IMPOSSIBLE, Internet

I have called 6 times and spent more than 30 minutes on each call.  I have been told at least 3 times that my claim would be expedited to the finance department and I would receive a check within 8-10 business days.  DIDN'T HAPPEN!! I was told that I had already been credited and wasn't eligible for a refund.  DEFINITELY NOT!  I was told that the finance department would have to look at the file and would determine how much I would get, if any, of my 118.95.  I BEG TO DIFFER!  I called on 11/27/2009 and was told a check was in the mail.  Today I called again, 10 business days later.  What was I told this time? That I had already been credited.  Oh wait, no, someone made an error. Denise, 415660, said she saw where the problem was and that she could either credit my card back or send a check.  When she verified the credit card, she said credit card they have on file was expired.  NO IT ISN'T.  IT IS THE SAME CREDIT CARD USED TO PAY THE 118.95. 

I spoke with a supervisor, Marjual, TPCL55334, who said he had just requested a refund by check today and that it would take 6-8 weeks.  I'm sorry...6-8 weeks?!?!? I have been waiting for that refund since SEPTEMBER.

This is absolutely unacceptable.  I would never in my life tell anyone they should get Direct TV.  Customer service is horrendous.  Service, period, is laughable.  I will tell everyone I know to avoid Direct TV like the plague.  How can a company treat customers today and expect them to take it?  Not me.