Ebates. com Overdue rebate payment, no contact online, voicemail full, Internet

This issue was resolved very quickly.  Ebates seems to be a company that is concerned with doing things right.

While anyone can have issues with technology (and do), Ebates could have avoided this problem by having current information available on their web page.  The voicemail on the listed phone number was full, thus there was no way to contact ebates.  (the onsite webmail didn't seem to work either)

Reading similar reports on this website led me to use the Ebates contact email for Facebook.  This worked very well...within 3  hours my issue was resolved.

Note to Ebates:  NOT EVERYONE HAS FACEBOOK> In fact, many avoid Facebook like the plague. 

Please update your webpage to reflect current, active contact information.  Do not rely on social media.

Finally, thank you for the quick resolution!

We are very sorry to hear about this delay.  When an Ebates payment is not sent out, there is always a reason.  We would like to provide that reason here, but we don't know your full name or email address.

Please send me a message to this email address that we use to help members on our Facebook wall and on forums like this:  facebookhelp at ebates.com

I look forward to resolving this for your, if it has not already been resolved.

Sincerely,
Ebates