Complaint Review: Enhanced Services Billing Inc. - San Antonio Texas
- Enhanced Services Billing Inc. 7411 John Smith Drive Ste. 200, San Antonio, Texas U.S.A.
- Phone: 888-288-3724
- Web:
- Category: Telephone Companies
Enhanced Billing Services Inc. - Enhanced Services Billing Inc. Unauthorized Charges on AT&T Phone Bill San Antonio Texas
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In May 2008 a young man claiming to be from AT&T called saying I had a free listing in the AT&T online phone book, and could have an "enhanced" listing for $30/year. I told him NO. He said that he needed me to confirm via a recording, that he was connecting to a federal service and that I should say "yes" when he told me to. A recorded message began to play, which I could not hear because he was talking over it. There came a point where he said "just say yes now" - - I said "yes, to FREE Listing Only."
Next thing I know I'm getting charges of $42.35 PER MONTH on my AT&T Bill.
I called the number listed on the bill (1-888-288-3724, "Enhanced Services Billing, Inc") and spoke to an incredibly rude woman who said her name was Ashley.
She told me they had a recording of me saying "yes" for this service, and that a letter had been sent to me confirming the order. I never received any letter.
I told her that I was adamant with the young man who called that I did NOT want the enhanced listing. She was belligerent and rude, but ultimately gave me a confirmation number for the cancellation - which was for only $39.95. She claimed the remaining $2.40 was taxes that would be reimbursed by my "local phone company."
All this time, I thought I was speaking to an AT&T representative.... it wasn't until after the call that I realized this was a scam.
Sadly, I did not keep a record of the date of the first call, or the man's name who made it. But this post will be followed by a letter to Enhanced Services Billing, copied to AT&T and the FCC.
Linda
Rochester Hills, Michigan
U.S.A.
This report was posted on Ripoff Report on 07/23/2008 05:03 AM and is a permanent record located here: https://www.ripoffreport.com/reports/enhanced-services-billing-inc/san-antonio-texas-78229/enhanced-billing-services-inc-enhanced-services-billing-inc-unauthorized-charges-on-at-354540. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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