Evil Controllers Have not answered emails or phone messages re returned broken controller. Internet

Today I have received a new controller. Let's hope Carlos never leaves Evil Controllers. He seems to be the person to sort things out! Customer Service need to work on customer service. Without this site I feel I wouldn't of got anyway...so thank you.

Hi Maxine,

I do apologize that there was some miss-communication on the best method and number to reach you. I have looked into the status of your account and discovered that your controller has already been shipped and signed for.

Definitely contact me further if you have anymore issues or concerns.

Best,
Carlos

I had high hopes of his being resolved after the reply from Carlos.
Unfortunately despite being told it would be dealt with the next day this has not happened.
Of course there is a time difference from UK to America but it has been 3 days now.
$118.80 spent, for me that is a lot of money.
From my experience I would never recommend Evil Controllers.

Hi Maxine.

I have just discovered this post and have just emailed you. Again, we appreciate you reaching out to us and giving us an opportunity to make this right. We take customer service very seriously and pride ourselves in our excellent customer service.

We can not make up for the time and energy you have spent, but I'm positive that we can come to a happy resolution by showing you why we are known for having such great customer service. What you have experienced is not the norm and we will be examining why your experience was the way that it was. In this way we can grow from this instance and ensure it doesn't happen to others.

Best,
Carlos