Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #118423

Complaint Review: Father & Son Moving & Storage - Van Nuys California

  • Submitted:
  • Updated:
  • Reported By: Burbank California
  • Author Not Confirmed What's this?
  • Why?
  • Father & Son Moving & Storage 7635 Haskell Avenue Van Nuys, California U.S.A.

Father & Son Moving & Storage ripoff dishonest slow incompetent movers moving Van Nuys California

*REBUTTAL Owner of company: We are terribly sorry this customer was dissatisfied with our service

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

On July 8, 2004, I moved from my one-bedroom bungalow to a two-bedroom house literally across the street. I hired A Nice Jewish Boy Moving Company (aka Father & Sons Moving & Storage) to make this move.

I felt I was taken advantage of, in that the move (which was from a one-bedroom residence, across the street, to a two-bedroom residence) took two men *over 11 hours* to accomplish. In that there is no incentive for these men to move quickly (since they get paid by the hour), they were slow and seemingly unconcerned with the amount of time going by.

In addition, I was told by the owner during our intitial conversation discussing the pending move that I was to have three men, two of whom were named Jose and Miguel. The reason those men were selected -- I was told -- was that they were familiar with doing office moves, and I have a home office with a good deal of electronic equipment. I reiterated my concerns about the equipment several times during the initial conversation, since, in my opinion, that would be the greatest challenge.

Not only did Jose and Miguel not show up at my door, I was sent two men instead of three. When I spoke to the dispatcher of the company the morning of the 8th, he indicated that "several people had called in sick."

The two men had a limited command of English and, consequently, were unable to explain the contract to me. I had to call the office and speak to the dispatcher Tony (note that I made the call, not the men) and ask for clarification. In addition, repeatedly throughout the day, the men would not understand (or choose to ignore) requests that I made. For example, there were several items outside the house that were to be moved, with the exception of the lawnmower that was placed against the house. I said, no less than four times, "everything except the lawnmower." Once they began to unpack the second truckload (more on that in a minute), one of the first items they took off the truck -- in the new location -- was the lawnmower. This meant extra time while they took something BACK across the street.

That was not the only example of time being wasted. They couldn't pack a truck to save their lives (yes, they used a truck to move across the street). I watched them move objects from one end of the truck to the other several times, trying to figure out how to fit everything into the truck. They were inable to handle the electronic equipment (they were TOTALLY confused by it, although I will say they were careful in handling it), they didn't know how to put a room air conditioner in a window (I had to instruct them), they couldn't remove a door (to help with getting things into a room; I had to do it myself), they couldn't get my office desk into my office (they left it in the living room), and they couldn't get a small make-up table into my bedroom (I had to do it myself).

I supplied them with stretch wrap (plenty of it) and tape. I requested that the furniture be stretch-wrapped (which you and I had discussed ahead of time). While they did stretch-wrap several pieces, there were also several pieces on which they used tape. One armoire -- with dark wood -- had tape instead of stretch-wrap around it and when I removed the tape, the varnish came off in a wide strip. Another armoire had the doors tied closed (instead of stretch-wrapped); they tied it so tightly, it split the wood of the door.

All in all, this move was one of the worst experiences I've ever had. From the beginning, when I was led to believe that my requests would be met, to the end when I had to pay for 11 hours when the job should have taken -- at most -- six hours (and that's being conservative), I have felt totally taken advantage of.

Julia
Burbank, California
U.S.A.

Click here to read other Rip Off Report list of other Moving Companies

Click here to read other Rip Off Reports on National Moving Network and other various transport companies ripping off the consumer

This report was posted on Ripoff Report on 11/17/2004 11:35 AM and is a permanent record located here: https://www.ripoffreport.com/reports/father-son-moving-storage/van-nuys-california-91406/father-son-moving-storage-ripoff-dishonest-slow-incompetent-movers-moving-van-nuys-cal-118423. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

We are terribly sorry this customer was dissatisfied with our service

AUTHOR: Fnscares - (U.S.A.)

POSTED: Monday, November 08, 2010

We are terribly sorry this customer was dissatisfied with our service. However, we stand behind the professional job our men performed. We are a professional company who has served Los Angeles county for over 25 years.

We attempted to make the situation right by our client.  Unfortunately it was not possible.

Our client took us to small claims court. The judge ruled in our favor.

We hope going forward we can serve this client again and provide them with the same excellent service.

Thank you for reading.

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now