Fire Store Online, Duty Wear Online, NSB Clothing Company, Officer Store Online Refuses to give refund for a product they never shipped New Smyrna Beach Florida

They were correct in the rebuttal that I was off on dates....by one day on one phone call. After we received the refund, I stopped contacting the company. I did not HARASS the company. I had to repeatedly inquire about my refund after being told it would be issued to my new credit card multiple times, as well as being told I would receive a phone call from the accounting department that never came through.

I also did not refuse a check from them for the refund. I asked what would be my action when the check did not arrive the following week. Had they refunded the money in a timely matter (refund requested on the 12th, lost credit card was reported on the 26th, giving them 14 days to have issued a refund), this would not have been an issue.

I was never informed that the boots were on back order, but instead told that they did not carry them anymore. They did not initially offer to upgrade my shirts to a different brand for free to expidite the shipping process, but instead told me I would have to pay the difference. I told them to just send me the 1 they had in stock and refund the other shirt and the boots. THIS is when they offered to upgrade my shirts for free.

(From their rebuttal) "Subsequently, the customer stalked and slandered our company through social media, phone calls and emails.  We went ahead and issued the credit to the customer's original credit card which would automatically be credited to her even though the card was stolen." As you can see in the emails above (which are ALL emails between myself/husband and this terrible company), I did not harass them. As you can see from the Verizon bill, I did not harass them. These are the statements I left on the company's facebook page as reviews based on the issues I had with receiving my refund: January 6th: I wish I could give you guys a ZERO for complete lack of effort as a company and horrible customer service! You list things on your website and allow people to give you money for a product you don't carry, and then refuse to issue a refund in an even remotely timely manner! Almost a month later and I'm still waiting on a $92.88 refund for boots you no longer carry! (Under my name, which they then blocked me. I had also left a post on the page that was not part of the review attempting to find out where my money was that they deleted and I do not have a screen shot of this). January 8th: I think it's funny that I leave a crappy review/post on your page and instead of attempting to correct the issue, you guys instead block me from your page and make it so that I can't post on your facebook page EXPOSING the CRAPPY company you are! I never did receive that phone call/email yesterday concerning my refund of $92.88. I have made darn sure that my entire EMS class as well as everyone I know in fire and LEO (both in school and working in the field) have been informed of your incomprehensible thievery!

Maybe if you were an HONEST company, you wouldn't have to delete and block people from your page. Get some better customer service. Don't sell products you don't have. Don't refuse customer refunds. Be a REAL company. And get some better hours. 28 hours a week?? And your accounting department isn't even open during those hours?? REALLY??? I WILL BE GETTING MY MONEY BACK. -Wife of ***** ****** (****** *********) **UPDATE** I've now been told that you guys are UNABLE to issue a refund to our credit card!!! I'm supposedly going to receive a check "sometime next week". I had to be the one to call your company AGAIN. I was told "I'm sorry. We're just really far behind." Maybe...JUST MAYBE if you worked more than 28 hours and didn't sell stuff that you don't carry in inventory, YOU WOULDN'T BE BEHIND. (This was left on their page under my husband's name in yet another attempt to get our money back since contacting them by phone was not working.)