flowersfromyou.com carnations are not lillies or roses Internet

my story is rather appualing! i orderd the beautiful yellow lillies and pink  roses boquet and paid for the upgrade... instead my recipient got two completley different flowers and they looked as though they were thrown in the vase, not arranged.

 i called to have it corrected and was told by "KELLY" that its not like she she knew what she was getting anyway and they compensated me with the same dollar worth of flowers......this outraged me, i asked to speak to someone above her and she asked me to hold... "kelly" came back and said she left a message with the florist manager in regards to the matter to pick up the flowers wrongly deliverd and to deliver the correct ones...

"kelly" said they simply didnt have the right amount of flowers to do what was asked for and so they just wanted to get them deliverd today as i requested. (so they send something i didnt want! and sent a mess!!) i was first angry that not only did they deliver the incorrect flowers, now they want to take them away and make her wait for the correct flowers.

the next day i seen the flowers that were suppose to be the correct flowers and AGAIN!!!! a complete mess and not what i orderd. they gave her all colors of carnations and 2 red roses... A MESS!!! carnations are not yellow lillies and red roses are not pink roses and not even the amount they should have been but only 2!!!!... i paid alomost 50$ for crap!!! and was offerd 20% back and a gift card for 15$ to compensate me...

 i wont be using the 15$ dollar gift card that i still havent recieved and i only got back 11$ and some change when i paid 48$ and some change!! I WILL NEVER USE THIS SERVICE AGAIN!!! and i am going to my bank to dispute these charges because you did not give what i paid for!!! and not only that but u did not even honor the corrective action against your mistake! NEVER EVER AGAIN