Complaint Review: Fort Dallas Truss Company LLC. - Miami Florida
- Fort Dallas Truss Company LLC. 7035 SW 44 Street Miami, Florida United States of America
- Phone: 305-667-0592
- Web:
- Category: Building Products
Fort Dallas Truss Company LLC. Best Truss Deceptive, abusive, service, Bait-and-switch philosophy, a ripoff Miami, Florida
*UPDATE Employee: to answer the above point by point
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Absolutely horrible experience, the owners who I understand
purchased a long standing operation on recent times, run it like a third world
country filled of corrupt people, they are rude, deceiving and abusive, they
apply the Bait-and-switch philosophy. They run a hard bargain, pressuring you
to have you purchase their product under false pretenses.
In my case, their sales person pursued me strongly to make me
contract with them under the promise, of a long standing company presence of
the former operators, and since I did not need the product immediately, that they
could deliver when I was ready, I mistakenly agreed. They rushed the order,
from about 3 weeks to under 2, asked for payment immediately, changed the
drawings without my approval, try imposing late and storage fees alleging I had
agreed on the purchase contract, as it turn out the contract they had me sign
on a photo copy, was not what they claimed I had signed, it actually was simple
one page hiding the back copies of pages they never had me see or sign, based
on which later they tried to use to excuse their action. They delivered the order
incomplete, never even provided the engineering, paperwork, or materials per
approved drawings, refused to correct the problems, unless I agreed to pay
more, in other words they tried to extort more money to complete the work, as
if they were doing me a favor. Lastly they were in addition to it, verbally
abusive.
Once Im done with
establishing my losses they will have a law suit coming their way. I would
never deal with that caliber of people. STEER CLEAR OF THESE GUYS, THEY ARE BAD
NEWS
This report was posted on Ripoff Report on 04/24/2013 07:35 PM and is a permanent record located here: https://www.ripoffreport.com/reports/fort-dallas-truss-company-llc/miami-florida-33155/fort-dallas-truss-company-llc-best-truss-deceptive-abusive-service-bait-and-switch-phi-1045996. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
to answer the above point by point
AUTHOR: FORT DALLAS TRUSS CO. - ()
SUBMITTED: Monday, August 05, 2013
OUR STAFF IS VERY COURTEOUS AND WE HAVE NUMEROUS TESTIMONIALS ATTESTING TO LIFELONG COMMERCIAL RELATIONSHIPS WITH OUR OVER 40 YEAR EXPERIENCE IN THE BUSINESS.
WE HAVE A CONTRACT LIKE ANY OTHER TRUSS COMPANY WHERE THE TERMS ARE STATED, THEREFORE WE DO NOT PRESSURE ANYONE TO PURCHASE OUR PRODUCT UNDER FALSE PRETENSES.
WE FABRICATE OUR TRUSSES AT OUR CLIENT'S REQUEST AND JUST ASK 2-3 WEEKS FOR DELIVERY FROM THE DATE THE DELIVERY REQUEST IS GIVEN.
PAYMENT IS TENDERED ACCORDING TO THE PAYMENT TERMS ON OUR CONTRACT.
WE NEVER MAKE ANY CHAGES TO OUR SHOP DRAWINGS THAT ARE NOT AUTHORIZED BY OUR CLIENTS CLEARLY IN WRITING AND WITH THEIR SIGNATURE.
THE BACKSIDE OF THE TRUSS CONTRACT IS ALWAYS EITHER PROVIDED TO OUR CLIENT OR IS MAILED TO THEM.
WE ALWAYS FABIRCATE EXCLUSIVELY WHAT THE CLIENT APPROVES ON THE TRUSS SHOP DRAWING.
THAT IS WHY A TRUSS SHOP DRAWING IS GIVEN TO THE CLIENT BEFORE FABRICATION SO THE CLIENT CAN APPROVE THE TRUSSES BEFORE ANY PHYSICAL WORK IS DONE.
LASTLY, IF ANYONE WOULD LIKE TO CONTACT OUR OFFICE, WE CAN PROVIDE YOU WITH VOLUMES OF TESTIMONIALS BY SATISFIED CUSTOMERS, SOME DATING BACK TO OUR FOUNDING, ATTESTING TO OUREXEPLARY SERVICE AND PROFESSIONALISM.
WE WOULD LIKE TO KNOW WHO FILED THIS COMPLAINT AS ANONYMOUS; THIS COULD ONLY HAVE BEEN FILED BY A COMPETITOR.
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