Freelancer.com Freelancer you pay to hide project details from search engines yet still you can find them there , Internet

On Sept 30th I contacted Freelancer.com support team to report that I pay for my project details to be hidden from search engines. But when I search my user name all my project detail comes up in the search engines. I ask them why, if am paying to keep my poset private?  So I ask them to justify this I need to change my user name from my companies name and they said no. This isn't right I pay for something and freelancer did the opposite so anyone searching my company can see projects that I am working on or have worked on. Back in the days you could change your user name so it is possible. I have a good reputation on freelancer.com and have been a user of this site for six years now and I can't believe the customer service non help that I am receiving to justified this issue. I have even reach out to Alaister Low Director of Customer Experience, and he has yet to responded to me or even have someone else look into this matter. SO before you spend $10 to hide your project details from search engines, think again.