Gateway Gateway was the cheaper initial version to an expensive headache later Internet, Internet

I purchased my gateway fx computer for school in 2009- by the end of 2011 the hard drive burned up. 

My warranty was only for the first year- so I replaced the harddrive myself- but the system restore software I purchased from their site- (since it does't come with the computer) would never install properly- when I called for help they redirected me to a site to pay for the call- I paid but never got my pin to verify my payment- then had to call again to try to get the info over the phone. They wasted all of my available time that day to use my 20 minutes that I paid for. I spent all my time trying to retrieve the pin number that allows me talk to tech support- so I never got to talk to a tech support person ever- Then when I called back to use it they said it expired! and they wouldn't refund my money or reissue a new pin- I never got to talk to a tech support person and the problem is with their system- their software! 

What a rip off! I will never buy another Gateway product- I will stick with Dxxx (((REDACTED)))- I have always used them in the past and have never regretted it.  I have dell computers that still run great after 9 years! 
  sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.