Gentle Dental, Indio California Developed a treatment plan, billed CC, failed on FOUR occasions to begin prescribed plan Indio California

 A very long, very frustrating sequence of events that led to an action plan that was agreed upon, and never comsumated due to apparently a total lack of communication between the directly involved personnel in the facility.

After the initial plan was agreed upon, the only part of the plan that actually got implemented was financing acceptance, with immediate billing to the credit company, and the insurance company.

What followed was anything but procedures that were a part of the treatment plan, a total reistance to any efforts to accomodate my needs as a patient, and a complete lack of sticking to a schedule that was determined by the facility.

Not one, of four appointment times was met anywhere near the scheduled time, my concerns were of little or no conequence, and the last appointment time was changed three times, and still was an hour and a half beyond the latest change, the day of the appointment.

When I finally was brought in, for what was supposed to be a surgical procedure, I was seated in an examination room, and the first question I was asked, was what can we do for you today!

They scheduled the appointment, not me, they told me I needed a ride to and from the surgery, whitch involved a neighbor putting off his vacation to accomodate this request.  After arriving well ahead of what was supposed to have been a 60 to 90 minute surgery, I was still sitting in a crowded waiting room, watching a number of people who had arrived well after I did, go in and out of the service rea.

After being asked why I was there, I was furious, and walked out!

The very next day, my credit card was billed $3400.00 for services never performed.

That was my last contact with Gentle Dental, and now I must deal with a credit card charge for services that were never performed!

i