Global Living Fraudelent, Unprofessional, Deceitful Cons Massena New York

I read elsewhere someone had their account information changed to end the charges on their account. But beware of the SURPRISE BAD CREDIT. I suggest to this to spend your money wisely and get a lawyer to notorize your cancelation letter and keep hold of it to prevent future bad credit.

Just another update regarding my dealings with. First, I appreciate the creators of this site by providing the public a forum to document fraudulent and deceitful activities perpetrated by companies like Global Living. I truly appreciate it. I know much has been said in this website about the non-virtues of going to the Better Business Bureau to report bad business practices. However, it was a necessary step I had to take in order to try and rectify my situation. So that's what I did.

First I filed a complaint with the BBB of Buffalo, NY. Surprisingly, I got a reponse saying they received my complaints and necessary correspondence have been made with Global Living. I then received a call from the company's Customer Relations Manager saying that he received my complaint through the BBB. All I ever wanted was to have my accounts cancelled and for them to stop charging my account. The Customer Relations Manager handled my complaint. He told me that he would cancel the account effective immediately which was on Thursday, August 5. He assured me that my account will be a $0.00 balance. He said that rather than fight my complaint, his company would "eat" the remaining balance on my account, which was $99.90. It's more cost-effective that way. After being reassured, I still had my doubts and reservations specially with Global Living's history of deceit. I was skeptical.

This monday, August 9, I called Global Living to check on the status of the cancellation to see if the Customer Relations Manager was true to his word. He lied. My account is still active and showing a balance of $99.90 instead of the $0.00 balance he had assured me of.

Why am I not surprised?

Another update!! After much research on how to handle this situation, I found out that complaints can be made through the Federal Trade Commission (FTC). I contacted them and was able to speak to a Consumer Counselor which then took my information along with my complaint of fraudulent events perpretrated by Global Living. She gave me numbers for The Attorney General of California as well as my local Consumer Protection Agency.

After doing the above, I went ahead and called Global Living to check on the status of my cancellation request. Last week, the CSR I spoke to said that that they are all going on vacation and therefore was unable to help me. So I called today and was told that their computer system has crashed and she can't verify my information. Coincidence???? I think NOT!! It's a run-around, games con-artists play. My next step is to contact the credit bureau to let them know of my situation in case they try to do something negative and/or damaging against my credit. After this, if no resolution can be met, then I am contacting Bill Lockyer, Atty. General of CA.

Just to give you another idea of how shady, con-artists, rip-off, deceitful and fraudulent this company is here is an update. I went ahead and wrote a letter of cancellation as the CSR had instructed me. I sent it by certified mail which they received as I got the confirmation that they received it.

Today I get a call from them at home asking for me and when the message taker asked for a name which I could call back, he would NOT provide it. Why? Perhaps to give me another run-around because when I called back just a few minutes later, the CSR that answered my call didn't have any idea who called me.

She informed me that 14 days later, my account STILL hasn't been cancelled and that starting today, they are ALL going on vacation. What company lets all their workers go on vacation???? She suggested I call back next week when everyone is back. RIP OFF!!!