GrowThink GrowThink Cheats Customers!!! Internet

My sincere apologies this matter was not taken care of back in
November when you first questioned the charges on your account. There
must have been a breakdown in communicate with the customer service
department and myself, which we take full responsibility.

I have just processed a refund for all the membership charges. As to the matter of why you were charged $97 instead of the quoted $47 price point, I am having this billing error looked
into immediately.

Again, my apologies the inconvenience. If there is anything else I
can do to rectify this situation, please let me know as we at Growthink
are here to assist customers grow their business and become successful.
Our services strive to provide value for our customers, and we are in no
way intending to rip-off anyone. 

I purchased the Growthink Ultimate Business Template in September 2012. Like the original author of this post I believed I had given my credit card details to the company for a one-off purchase of the business plan.

It only came to my attention in November that the company had been charging me a "membership" price of USD$97 per month for a service I wasn't using or aware of for the last  two months!

I re-read the original email and realised there was an asterisk next to "Growthink's Insider Circle Amount Paid for Insiders Circle $0.00*". Might I add this was added automatically to my order when I was purchasing the business plan template. 

Firstly i find this extremely misleading. Secondly, the the conditions state I would be charged USD$47/ MONTH. I am being charged USD$97/ MONTH and to top it all off, because I am an international subscriber I get charged another $3 for an international administration fee from my financial institution. 

All for a product I did not agree to subscribe to.

Unfortunately, my story does not end there. On the 19th of November, 2012, I contacted Growthink's Customer Service Department by email, explaining my situation and providing evidence of the original email, the prices, mr request to unsubscribe (by which the email states "you can cancel at any time")  and why I found it misleading. 

I received no explanation. No apology. No response whatsoever from Growthink! 

The icing on the cake? On the 6th of December, 2012, I was charged USD$97 by Growthink and another $3 by my bank for international charges. Apparently you cannot cancel at any time!

GROWTHINK HAVE TAKEN ALMOST USD$400 FROM MY ACCOUNT FOR A CRAPPY BUSINESS PLAN AND A SO-CALLED "MEMBERSHIP" THAT I WASN'T EVEN AWARE I WAS A PART OF. 

Megan Grass if you read this,  I noticed your response to the original post and I tried to find your company email on the Growthink website but of course, there are only generic company emails e.g info@growthink.com, customerservice@growthink.com. I want a refund for the money owed to me. I am in the process of sending you yet another email regarding cancelling my "membership" and getting a refund for the months that Growthink have taken money out of my account. 

This whole situation has been extremely frustrating and time consuming and I can't stress enough to potential buyers the risk you are taking buying a product or service from Growthink or Dave Lavinsky.

I am the customer relations manager at Growthink.

I have spoken with this customer and the situation has been resolved. 

Once this customer called our customer service department and it was determined that value was not derived from the program access, due to lack of awareness, a refund for the amount in question was issued immediately.