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Report: #1116488

Complaint Review: HughesNet (Satellite Internet Service) - Germantown Maryland

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  • Reported By: K. Adams — Martinsville Virginia
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  • HughesNet (Satellite Internet Service) 11717 Exploration Lane Germantown, Maryland USA

HughesNet ,Satellite Internet Service, HNS Kept Paying for Promises I Never Got; Paid Higher & Higher But Never Got Faster; Talked into Staying Since 2011 & Still Terrible Service; Paying for a Broken Modem Last Straw After Tech Had Just "Fixed" Germantown Maryland

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I switched from WildBlue Satellite Internet Service to HughesNet in 2011 with the promise that it would be faster.  I have regretted switching ever since.  By 2012, I realized it was not getting any better and called to cancel only to be persuaded into trying the NEW Gen4--it would definitely be faster.  I was paying a little over $50 by this time.  When I called to complain about its speed, I was told I needed to upgrade to Power Pro or Plus (I forget which one). I then went up to a little over $70 in 2013.  I still had extremely slow  internet speed and complained only to be told they would upgrade me again, but I was fed up so they said at no extra charge.  However, they billed me $91 until I told them to discontinue because I was not paying for another promise.  By this time my service went out and a technician came to reinstate my service.  It wasn't two weeks hardly when the modem went out and they wanted to charge me for repairing it.  That was the last straw. I no longer wanted their service and they said I had to pay for early termination of a 2 year contract ($220).  I refused and they offered half.  I got my bill and it was for $220.  I called to dispute again and I have to call back again to register my claim.  Everytime I called I can barely understand the reps and they kept me on the phone for an hour everytime.  If they were to pull my data usage it would prove I have had lousy service or no service for a year.

 

This report was posted on Ripoff Report on 01/17/2014 08:23 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hughesnet-satellite-internet-service/germantown-maryland-20876/hughesnet-satellite-internet-service-hns-kept-paying-for-promises-i-never-got-paid-hig-1116488. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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