Infinity Incentive Group Perfect Select Awards is a scam, DO NOT WASTE YOUR TIME TRYING TO REDEEM TRAVEL WITH THIS COMPANY Lake Havasu, Arizona

Dear Lynn and Jeff,

We are happy to hear that you received your refund.  We are always looking to better our processes and your comments have been given to our Quality Assurance Team for review.

Please know that we are a wholly and completely separate entity from those who deliver the presentations.  We ask that no one rely upon the representations of anyone outside of our organization as to the specifics of our certificates.  We do assist many of our customers with wonderfully discounted travel options and many take advantage of the expertise of our booking agents.  Our staff is fully trained to deliver a superior customer service experience and we take much pride in doing just that.

Again, we thank you for the opportunity to assist you and wish you and your family a very merry holiday season.

Thank you.

We received our refund in the mail yesterday. It took over 3 months from the date we requested our refund to get our $100 back.  The rebuttal to this post gives you a more accurate picture of what you will accomplish by cashing in your travel certificate to book travel with this outfit.  A possible 10-30% savings on travel all of which you can find online doing it yourself. I'm quite sure all the terms and conditions are somewhere in fine print but the bottom line is that the initial hook "Flyaway Vacation for 2" including Airfare and 3 day hotel stay, quoting $50 per person fee to cover taxes leads one to believe that would be the cost of the trip and the rest is free as a reward for attending the time share presentation.  I'm quite sure there is some microscopic fine print that states there may be other cost and travel restrictions etc etc etc.  I have noticed you  give the standard reply with an excuse about your automated process and having more customers than you can handle. Many companies have an automation process but that is no excuse for the lack of information  and the intentional misleading you get regarding travel options prior to handing over your $100 bucks.  I sent the money to you certified mail and you got it in less that 5 days. It should not take 3 months and several phone calls for me to get it back especially when your own company says 6 weeks max.   Rather than make excuses for why your company is not functioning well, you should legitimize your business and make process improvements.  On a positive note: You should value many of your employees, how they manage to remain professional when they are obviously getting hammered by your dissatisfied travel customers says alot about them.   I hope these employees are happy with their compensation based on what they have to put up with due to your misrepresentations. 

Dear Jeff,

We regret not being able to assist you with your travel request.  We take great satisfaction from fulfilling a great many of our clients travel certificates and apologize for any inconvenience that may have been caused.  At any given time, we have thousands of offers just like yours out in the market place, therefore a certain part of our process is automated.  If there were no restrictions in place, we could not accommodate the volume of customers.  The number of customers in the system would fluctuate too much based on the staff to process them.  Having this automation may seem frustrating but it actually helps most certificate holders.

We provide thorough and complete Terms and Conditions for our certificates so that our customers can make informed decisions when choosing travel dates and destinations.  Request for travel outside of what is allowed in the Terms and Conditions may result in additional fees.  For selections that are made outside of what is allowable, we acknowledge your preferred dates of travel and calculate your travel quote accordingly. What we can do for you is offer your travel savings of approximately 10% - 30% off of what you could get on your own for those preferred dates of travel.

We also apologize if there was any delay to your process due to staff members being out ill. 

Your letter states that you were advised that your refund check was mailed and we have no reason to believe that you will not receive it.  If you do not receive it soon, please don't hesitate to contact our customer service department.  We want to make sure that you do receive it.

Our intention here is not to mislead or misrepresent in any way.  Our staff is trained to address all questions and concerns and are available Monday through Friday, 8am to 4:30pm Mountain Standard Time. 

Thank you for the opportunity to address your concerns.