KAYAK havent refunded amount of hotel cancellation Internet

I made hotel reservation through kayak in Dec 2012 for dec 27 to dec 30.  I contacted kayak on dec 27 to cancel the reservation.  Customer representative said they are unable to contact hotel management. I called 18-20 times and sent out email to customer service. Still they couldnt contact hotel reservation team. I was able to contact hotel accountant through number published on hotel site.

I dont understand why customer representatives were not able to contac. Its been 2 months and i havent received refund yet.