Larry Miller Toyota Repair/Service Rip off Peoria, Arizona

in the consumer comments section at Ripoff Report #411913.

You don't reason with him... he's a tape recorder for conspiracy theories from the minds of basement-dwelling, whackjob morons. Why would I bother googling his suggestions? For all I know, half of them are laced with keyloggers or are just a complete waste of time altogether. If I am interested in researching something, I'll do it myself; I don't need some anonymous one-trick pony to try and sell me on his insanity. I just found the interaction to be humorous... you can give him all the logic in the world and refute every single one of his arguments intelligently, and all he does in response is spout off google suggestions and horrible poems. I guess some people just get off on some strange, strange things.

Thanks for the post "Barbie" !

Honestly, I have considered writing that book! I'll be sure to include a "thank you" just for you.

Perhaps you can include a chapter on tolerance for careless mistakes and blatant disregard for other individuals property.

of Glendale Arizona, okay?

I was told by someone a while ago to just ignore him. I did for quite some time. I guess I will again. But i have decided recently to confront him..since ignoring him did not work. Might as well have a little fun in exchange for the annoyance and distractions.

I just feel a bit for those who came here to lodge a legitimate report and have it subjected to this nonsense. I also feel he takes any what little credibility this site has left.

The thing is...you may ask him why he is talking about engine sludge on a simple report about a cabin filter replacement labor charge..and he will reply with steak dinner poems and googling the Fed and bank death sweeps etc. How do you reason with that?

Karl has got the be the biggest forum troll ever.... I mean, all he does is come in here with his "google this" "google that" garbage and stir everyone up in a frenzy with his distractions and worthless posts. He even manages to get a few morons to support him here and there. Honestly I should be thanking him because being able to read the back-and-forths between you guys provides hours of comical entertainment. If everyone just ignored him he would probably go away.... just my guess.

in Toyota vehicles when they were in accidents and collisions, okay?

Arguing with karl is like talking to my 2 year old but she is smarter. all you can say is Define KARL: a Broken record that repeats useless information with no change.

You only have yourself to blame here.

You should always get a detailed estimate BEFORE getting the work done. Then, if there is something on it you don't like, you can challenge it with the service manager, and/or go somewhere else.

YOUR choice.

No ripoff here.

I guess Karl has the answer...better yet, lets write a poem about steak with sludge sauce and kill two birds with one stone.

Then when ever a customer pays to much for a simple cabin filter replacement, they can sing this steak with sludge sauce poem and see if it gets them a discount.

Or...buy a filter, open the glove box...slide out old filter..discard...slide in new filter, close glove box...fixed. No sing a longs or poetry required.

and that should take you to Ripoff Report #269840 where that poem appears.

I know you are anxiously waiting my response. Tech1 explained it. You do not understand that the problem is AIRBAGS and the SRS system..not a problem limited to Toyotas only..Not that this info has ANYTHING to do with this report..which is about a cabin filter replacement..but I will reluctantly appease you AGAIN for the sake argument.

Toyota sells more cars then most. So in all logic..wouldn't it be expected they may have more complaints? So why single them out karl? Did you get suckered by a Toyota dealership and are now on a mission to bring the whole company down?

Honda....

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Not one person gives a crap about your google, poems and nonsense - Maybe you would be better off in the nearest psych facility - you can google that!

from Toyota owners whose engines sludged, okay?

Knodk it off KARL, it's Obvious you don't know s**t about Engines. Automobiles or anything importaint.

You're just screaming for attention, like any other three year old.

So as of right now, I'm not reading ANYTHING with the Karl byline.

Grow up.

a new song was just submitted and it might be available in a few hours, okay?

The answer is easy people don't understand what delta V is required for the deployment of air bags out of the many pages I read maybe 5-10 that I would have to see. You don't understand the delta V that is need deploy airbags do you Karl? Our Ford Focus had 1,500 dollars in damage from a truck backing into it in the parking lot the hood and head light was replaced and the bumper was painted. Should have the air bag deployed?

you'll be able to read the many complaints from Toyota owners whose airbags did NOT deploy when they were in collisions, right?

Can't seem to find much info..other then some nut case named Karl who is on a ton of blogs telling people to 'google' BALTIMORE SETTLEMENT CALIFORNIA TOYOTA. Is this an old settelment? I can't find much info. When you google it all that comes up is you requesting to google it.

But I would imagine the system worked..would you not agree? Apparently a finance company was discriminating, got sued and had to pay? May explain why so many different races of people drive Toyotas? Did you do any research Karl? How many people from each ethic group got a piece of the settlement? I just can not find any info.

As far as sludge, I have googled sludge to death. Turns out it is 100% preventable if you change your oil regularly, check for the start of it forming when changing oil to catch it early (the sludge can be removed before it causes any damage), and to use a quality oil..a synthetic is best. Toyota will cover certain older models. So if someone has an older model Toyota and has kept records of regular oil changes, by all means google to see if your engine is covered if any damage was caused by sludge.

That seems to be the appropriate measure and good advice.

But what it has to do with this report is beyond me. Seems this post is regarding a coupon that was not honored by the dealership, and an overcharge for waste disposal fee.

The complaint does not mention any problems with financing, race discrimination or sludge. Just another distraction by Karl. No surprise there. I apologize for Karl to the OP for taking away the credibility of the report.

the related articles and the Ripoff Reports on the web?

As usual, Karl is blowing this way way way way way out of proportion.

The customers only needed to request a written estimate before work was done and agree to it before signing to authorize. There are no shortages of places to have a filter changed or "AC cleaning" and to price shop if that is such a concern.

Granted..this customer states a coupon was not honored...we do not know the reason why. We also know the customer states they were charged 27.00 to open glove box and slide filter in/out...(so why didn't the customer do this themselves if it's that easy?). Would have saved some money for sure.

As far as the hazard fees...I disagree with the dealer to state it is mandated..well yes they have to pay for disposal of hazardous materials, and for wire ties and gloves..but I do not find any law that says this must be charged to the customer..and what percentage. I guess it is better they have a flat rate then to have to break down and charge for every little piece of tape and zip tie and paper towel etc...or to weight the waste after every job, divided into hazardous and non hazardous etc. But $16.32 regardless is high disposal/materials fee for cleaning the AC system (whatever that even is or if it was even done), and replacing a cabin filter. Bottom line is this charge is something they most likely profit from, "mandated" or not.

I think this poster does have a partially reasonable complaint, but is not being 100% forthright with all the info. Karl is off in the land of tin hats, Government conspiracy and economic crash predictions to offer any real useful info regarding this report.

Karl,

You really are a loose nut behind a wheel. The Drop in New car sales have not hurt dealers that much because the now make very little off of them(for about ten years now) They make about 60-70% of their profit from the repair work. and a another 10-20% off of used car sales.

The Fee is to cover the cost of contaminated oil disposal coolant disposal tire disposal also to cover the Brake clean, solvents tank fluid, rust penaterant, spray adhesive, and adhesive remover, viruses oil sprays, Zip ties, rubber gloves, and other expenses. Is this fee high yes it is, but the customer failed to see that it is a charge. He agreed on it.

This fee is a charge that most shops have in fact very few do not have them.

their sales have fallen dramatically in the past few years.

Yes...all business have to take out the garbage (dispose of waste). Where is any "mandate" that says any shop "must" charge or are required to charge their customers 8.1% of labor for this fee?

And..if this is the case...why is every customer charged the same hazard fee? Why not charge 8.1% of the labor charge? Maybe my math is off..but according to this report, the customer was charged $16.32. Is this the "up to" amount it should cost for this customers labor charge? $72.00 to clean the AC system (cough, cough gag), $27.00 to open the glove box and replace the cabin air filter (cough, cough gag). Lets do the math...

72 + 16.32 (lets round off to 17) = $89.00. 8.1% of 89= $7.02. So this customer was ripped off according to your last reply.

One shop I work with charges a flat fee of $5.00 for this. And bear in mind..this is California.. land of gestapo n**i regulations for everything..heck I would not be surprised if they taxed the formation of toe jam by weight and volume.

The Harzard fee that you were charged is because we have to dispose of all fluids and parts removed.  Hazard fees are 8.1% of labor up to $27.50 and it covers the cost of disposing of hazard waste materials.  Every dealership in town will charge you these fees since we are mandated to do that.

Sincerely,

Michelle Hadley
mhadley@lhm.com
623-876-3486

Charlene's Ripoff Report you can read what is stated in 'Consumer Comment #4', which is entitled- "A MECHANICS OPINION".

that is right it is .2 hr -.3 Noe the hazard fee is the disposal fee and yes all shops have it set up where they make money off of this fee. you were not riped off you were told the charge and the did it. if it was Jiffy butchers they would replace it every 5K and say if you don't it is very dangerous.

to stay updated about what's going on in regards to Toyota and Toyota/Lexus vehicles every day, okay?

go ahead..click on Toyota air bags..then Nissan air bags...try Ford air bags?...how about GM air bags?..or perhaps Chrysler air bags??? "

Chrysler recalls 312,000 2005-2006 minivans over airbag issue

Air bags
Description: Certain passenger vehicles equipped with sport model steering wheels fail to comply with the requirements of federal motor vehicle safety standard no. 208, occupant crash protection. in certain low risk air bag deployment tests conducted by nhtsa, using an out-of-position unbelted 5th percentile female crash test dummy, irregularities were demonstrated indicating that occupants may not be properly protected in


a crash.
Damage: In the event of a crash, an occupant may not be properly restrained which could result in injuries.
Year: 2006, 2005

Volvo even?? The safety car??

before they purchase or lease a Toyota at your dealership?

In regards to the forgery, the person that ran the Larry Miller Toyota store is no longer employed here and having worked for our current General Manager, Mark Mauer, I promise you that these type of practices are not encouraged nor allowed.  Larry Miller runs dealerships where are first job responisibilty is to protect the legal, financial and moral well being of our dealerships and our customers.  If you still have an issue with your warranty, please contact me directly at 623-876-3486 and we will resolve the issue.  I understand that you have had a bad experience here, but I can promise you that I will change your perception or anyones perception for that matter.  I am a mother of three and I work here and we strive every day to ensure 100% customer satisfaction.  If you have an issue, contact me and allow me the opportunity to make it right!

Sincerely,

Michelle Hadley
Customer Service Director
Larry Miller Toyota
623-876-3486
mhadley@lhm.com

Karl is a nut case. This report is regarding a dealership rip off overcharging for maintenance..No surprise, nothing new..and no matter which Toyota dealer this person buys their next Toyota from..will most likely be ripped off just the same if they bring it to the dealer for repair of routine maintenance.

And many dealers forge signatures, change the numbers around fraudulantly for a loan qualification etc...and they almost all charge the ludicrious fee of 16+ dollars per customer for taking out the garbage.

Best bet is find an honest local mechanic...not a muffler shop..not a oil change place..but a real mechanic.

As far as sludge...any engine could be damaged by it. Use good oil and change it frequently.

As far as sudden acceleration..guess it may be an issue..I don't know..I see more Toyotas on the road then any other make...I know dozens of people who own them..including my parents..and not one report of sudden acceleration. I suggest anyone with this problem learn how to put it in neutral and step on the brake..you will be amazed that the car will stop before crashing into the ocean.

by Carol, of Glendale Arizona.

As a dealership we are charged a fee from a disposal facility to remove hazard waste materials from our facility per our US Regulations and environmental safety.  In regards to the charge for the AC and labor for the air cabin filter, please understand that we strive to treat every customer with the utmost respect and we are truly concerned about earning your business now and in the future!  If you have any additional concerns, please don't hesitate to contact me directly at 623-876-3486 so that I can further assist you!

Sincerely,

Michelle Hadley
Customer Service Director
623-876-3486 direct
mhadley@lhm.com

about 'Toyota Engine Problems' and read all of the engine complaints. Then click on 'Airbags' and read all of those complaints too.