National Health & Wellness Club memberservices@healthandwellnessclub.com, Blocking me from logging in, telephoning, sending email. Ignoring all attempts to login to enjoy my rights as LifeTime Member. Minnetonka, Minnesota

I am a LifeTime Member #00014285 at National Health & Wellness Club. My name is Muriel ****.

November of 2000, I heard about National Health & Wellness Club. I was interested in testing products. I became a member, and started paying monthly dues, until I received a long letter from Claire Lewis, Executive Director of National Health and Wellness Club, explaining that there was an opening to become a Life Member.

Claire Lewis expressed that the dedication and innovation I have shown as a Club Member made me a perfect candidate to become a Life Member. She said that only a small percentage of club members will ever have the honor of Life Membership. She said I deserved the special perks that came with becoming a Life Time Member.

This was an offer too good to pass up, so as of January of 2002, I became a Life Time Member and I was given a Certificate and an embossed Life Member I.D. Card.

Well here it is, January 27, 2011, and I have not seen any of those special perks that was mentioned, nor the promise that was stated in quotes, "Our Life Member program is the Club's inner circle of leading members. There are many personal benefits for you."

In the beginning, I thought that because I didn't have a computer was the reason why I wasn't given any new products to test. I didn't feel that new Life Member's opinions are listened to with a bit more respect. I blamed the disappointment I was feeling because I didn't have a computer. The age of technology requires a quick and easy method for communicating that only a computer could provide. I lived in Washington and my Company where I was a LifeTime Member was located in Minnesota. I got off to a bad start. They didn't mention that I needed a computer.

I felt immediately that I was out of the loop and I no longer felt that reassuring feeling that a Life Member gets from knowing they have access to the best health and wellness information available. What information?? I did receive a Health & Wellness magazine bi-monthly. However, I don't receive that anymore either. They partnered with Rodale's Prevention magazine. I'm not even eligibe for that "perk" because I was already a subscriber to Prevention, and had been for several years.

Sorry it is taking me so long to get to why I'm complaining to you about National Health and Wellness Club. I wrote to them giving them my new email address. Verizon has transitioned all their Washington Accounts to Frontier, so I let them know this. They must have ignored this information, because I can't log on. Wrong email address, wrong password. I tried to enter a new password. I must have tried over two dozen new passwords but none of them are accepted.

None of the email addresses I've ever used are acceptable. I have triied to email them, but the webmaster or Mail Daemon returns the email back to me. I asked them why my email is being returned. One mesage from them states: "In addition, once "email address" confirms you as a Connection, you will get to share. Another explanation from Mail Daemon, "email address" is already considering an invite you recently sent. I'm not sure what that means, except it looks like they have blocked me from emailing them.

I received an email from Jennifer Jacobs, Member Services, National Health and Wellness Club on October 12, 2010. It was a nice email explaining she was sorry that I couldn't subscribe Prevention from them being as I was already a subscriber to Prevention. She ended it by saying Thank you for being a Member.

That was our last contact. That was only 3 months ago. Since then, I haven't been able to reply to that email, call them, absolutely cannot communicate with them at all. I can't log on. I just can't figure it out. I'm being treated unfairly and I don't know why.

Respectfully submitted