Negri Electronics Ryan Bait and switch coupon scam Costa Mesa, California

All the claims you make here are false and anger driven. Negri made it very clear through there website (in the disclaimer), that price changes can take place at anytime due to supplier cost. Do not blame them for your incompetence . You should have taken a few more steps reviewing what you were getting into before you let your excitement get to you. Blame yourself not Negri. I had a wonderful buying experience with them. Yes they did raise there price but truthfully at the time I ordered there price was quite low, lower by a good amount vs the competition. So I did expect the price to increase. They even went up and beyond expectations,and only raised the price to there buyer cost for those that pre-ordered before 11/15. They are very responsive through email, social networking or on the phone to all of the customer requests.. I brought them a huge amount of pre-orderss and ALL of them report nothing but positive experiences. Reputable bloggers from XDA, Rootzwiki, Android and me, etc have ordered from them and all will rave about Negrielectronics. Your case is mostly driven by your own anger and actually sad to witness.

All the claims you make here are false and anger driven. Negri made it very clear through there website (in the disclaimer), that price changes can take place at anytime due to supplier cost. Do not blame them for your incompetence . You should have taken a few more steps reviewing what you were getting into before you let your excitement get to you. Blame yourself not Negri. I had a wonderful buying experience with them. Yes they did raise there price but truthfully at the time I ordered there price was quite low, lower by a good amount vs the competition. So I did expect the price to increase. They even went up and beyond expectations,and only raised the price to there buyer cost for those that pre-ordered before 11/15. They are very responsive through email, social networking or on the phone to all of the customer requests.. I brought them a huge amount of pre-orderss and ALL of them report nothing but positive experiences. Reputable bloggers from XDA, Rootzwiki, Android and me, etc have ordered from them and all will rave about Negrielectronics. Your case is mostly driven by your own anger and actually sad to witness.

Thank you for the opportunity to post our reply to these false accusations. As you are reading this you must know that we do come across what is known as a difficult customer. These are not avoided, but are given the attention deserved to come to a logical and equally beneficial agreement. Unfortunately with Mr Yoo this was not possible. My Yoo placed a pre-order for one of the most anticipated devices of the year, the Galaxy Nexus by Samsung. When placing this pre-order Mr Yoo was well aware of the store polices that state:

PRE-ORDER/BACK ORDER ITEMS: If an item is not yet released, you will see a Pre-order, Backorder or Order On Request button next to the item. Even though this item is not in stock, you are able to order the item; your card WILL NOT BE charged unless your item is in stock or is shipping same or next day. Generally the pre-order price is accurate, however there will be times when it is higher than the actual price you will pay once the item is shipped. When the actual price is determined your card will be charged and the overpayment amount will be refunded to your card or other method of payment. We do this to avoid having to be recharge your card in order to get your item shipped immediately to you. Also we do not save your credit card information, so automatically recharging your card is not an option. On rare occasions the pre-order price will be less than the actual sale price when the item is in stock. If the final selling price is higher than the pre-order price that amount will be due prior to shipping. We will send a payment request for the balance due so your item can ship immediately. If you see a tag of "Coming Soon" and/or a price of .99 cents or less, this is the pre-order price for an item where a final price has yet to be determined. In this case you can reserve your device with a pre-order and then the balance will be do prior to shipping. You can choose to pay the balance or request a refund when this is determined. You are able to cancel your pre-order up to 5 days prior to the item being released. (It is very important that the card you use will be able to be charged when the order becomes available, if we are unable to charge the card we will not be able to ship your order and you will lose your position in the pre-order order queue.)

Now in summary this policy states that the pre-order price could possibly be increased. We sent an email to all customers who pre-ordered at the first listed price and let them know kindly that we need to collect a little more to get these shipped out on time, as our supplier raised the price prior to release. The blog post (which was identical to the email) can be viewed with this link http://bit.ly/vLYnYK

Mr Yoo refused to pay the price difference. He was asking why his coupon wasnt honored. When in fact the coupon was honored, however the price was $35 higher than what he paid which was equal to his coupon code. We feel he misunderstood the entire proposal and felt that he was the only one which was required to pay more. Mr Yoo sent an email to our support staff after hours. In the AM our Marketing department who handles Facebook and Twitter was able to reply to him, however our support staff did not get to his email until 9am. He felt as if he was being ignored for 16 hours as he claims above. In fact there are different departments that handle these issues. The support emails do not reach our marketing personnel. Mr Yoo felt that he should be sold the device at the price he paid regardless of our policies. We were unable to honor his request because each and every person that pre-ordered the device at the lower price had already paid the difference and were eagerly awaiting their device. Mr Yoo felt that he deserved preferential treatment and that the price he paid was valid. He also felt he was above our store policies. We needed to be fair and honest in our dealings so we were unable to honor Mr Yoos request and he then requested for his order to be cancelled which we did for him immediately. Mr Yoo then purchased a device from another seller and began to contact our customers on Twitter requesting that they cancel their order with us, and buy from the seller he made his purchase with. Mr Yoo began to post links to negative reviews for Negri Electronics to try to sway customers to purchase elsewhere.

If you read through Mr Yoos report there is never an example of what he claims to be abusive tone. However there are links to other sellers where this device is available. Its unfortunate that this post is used to solicit sales to other vendors instead of focus on the problem that Mr Yoo had with Negri Electronics, which is somewhat unclear.

As you can see in the blog we were very sincere in our wording, and thankful that we have the opportunity to deliver this device to our great customers. We are always thankful for our great customers and its unfortunate that sometimes we encounter a customer such as Mr Yoo that can not be pleased regardless of what we do.

We are not perfect, but we certainly try to be. We have dealt with over 27,000 individual customers in our 6 years of shipping devices and in doing so we are prone to many customers that feel they deserve something more. We promise to remain honest and fair in all of our transactions and hope that you as our current or future customer can understand this.
Thank you for your time. We wish for you to view our other reviews from customers who placed legitimate orders from our store. You can get a better idea about how we deal with customers by reading these.
Google Checkout - http://bit.ly/fdr2bv
Reseller Ratings - http://bit.ly/qWj34t