NeonBrite Rob Gave me the wrong retainers, even with a drawing and request of a call if unsure. Internet

After making my impressions I put a not taped to the clear box holding the impressions stating that I wanted the retainers that hold your two front teeth together.  I even drew a picture.  I included my phone number and asked for a call if you had any questions about what I wanted.  I received the wrong retainers and was told my wording was wrong.
Also on the bottom retainer, I could not wear because it stabbed my gums and would bleed and cause pain trying to take it out.
They should have offered to make them correct.  Do not use this company!