Complaint Review: Ocean Moving and Storage - Miami Florida
- Ocean Moving and Storage 99 NW 183rd St #241D Miami, Florida United States of America
- Phone: 866-956-2326
- Web: www.oceanmovingandstorage.com
- Category: Moving Companies
Ocean Moving and Storage Will not return your deposit Miami, Florida
*REBUTTAL Owner of company: After performing an investigation on the case we decided to refund the customer the full amount. On 06/15/2010 the customer was credited $500.00 to his account.
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I started working with this company back in February for a move across the country from Atlanta to Laguna Niguel Ca. I have a pending job offer contingent up a security clearance. The security clearance can take up to a year but I fully expected it would be done in by around the April or May. I needed to know the costs involved etc..to plan such a large move. I contacted Ocean Moving in Storage for a quote along with several other companies. I sent the inventory list from when I moved to Georgia to them which has not changed at all to get prices. I did some research on the companies and narrowed it down to them based on price and the fact they actually had some reviews etc.. Although I beleve the good reveiws on here are posted from people from within the company.
This report was posted on Ripoff Report on 05/07/2010 09:00 AM and is a permanent record located here: https://www.ripoffreport.com/reports/ocean-moving-and-storage/miami-florida-33169/ocean-moving-and-storage-will-not-return-your-deposit-miami-florida-600963. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
After performing an investigation on the case we decided to refund the customer the full amount. On 06/15/2010 the customer was credited $500.00 to his account.
AUTHOR: Ocean Moving and Storage - (United States of America)
SUBMITTED: Monday, June 21, 2010
First, we would like to apologize for the inconvenience we have put our customer through. We are not scammers, we are an honest company and we dont want to take money that doesnt belong to us. We want to be fair with our customers but on the other hand we need to get paid for our work.
The reason why we take a deposit is to prevent customers from scheduling a move and canceling last minute. At first, we thought that the customer was playing with his moving date just to avoid a cancellation fee and therefore, his request to receive his deposit was denied.
Since the customer was clearly not satisfied with our decision, we forwarded his case to our customer service department for a deeper investigation. After investigating the case and going through all emails, forms and signed documents, we came to a conclusion that we were wrong and that the customer should be compensated.
On June 15th, 2010 a full refund in the amount of $500.00 was issued to the customer. We received confirmation from the customer that the amount was indeed credited to his account.
Moving is not an easy business; there are plenty of reasons to complain, but as long as a company can admit its mistakes and provides good customer service, these mistakes can be fixed and problems can be solved in a timely manner.
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