Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1104548

Complaint Review: Office Depot - Hamilton Ohio

  • Submitted:
  • Updated:
  • Reported By: Melissa — East Providence Rhode Island
  • Author Not Confirmed What's this?
  • Why?
  • Office Depot 4700 Muhlhauser Rd Hamilton, Ohio USA

Office Depot Wrong order sent to me, my personal info sent who knows where Hamilton Ohio

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Placed an order on the Office Depot website on Thanksgiving day to take advantage of a sale. Order arrived last night with my name and address on the box. Upon opening the box, someone else's order, invoice and packing slip were inside. Invoice contained the name, address, phone number and which type of payment method they used - which would be fine if it were MY info.

Called Office Depot immediately upon opening the box, and was told a "research specialist" had to help me, and would call me the next day. I let them know I was sent someone else's personal information and I was VERY upset over my information being sent somewhere else.

Received a call this morning, the associate was unable to make an "even exchange" of the merchandise because it was not sent from their warehouse, but rather a distribution center. She offered to refund my PayPal account and recharge it for the new shipment. I am not comfortable with this, since they screwed up one order I did not want another done the same way, so I am awaiting a refund to my account.

I let the associalte know that with the little bit of information I was sent on the other person, I was able to tell who and where they are and with a simple online search, where they work and how much money they've made this year, and now I know which type of credit card they carry in their wallet. I explained I am very upset that my information was sent to someone else, and although she was apologetic, she said all she could do was let the distro center know about their error. 

So here I am, without an order and with more than enough personal information about myself sent to who knows where and who, and all Office Depot is willing to do is let a distro center know they screwed up. Oh, and the order I received will be picked up next week for return. Because it's SO important they get $30 worth of merchandise back. 

This report was posted on Ripoff Report on 12/05/2013 09:13 AM and is a permanent record located here: https://www.ripoffreport.com/reports/office-depot/hamilton-ohio-45011/office-depot-wrong-order-sent-to-me-my-personal-info-sent-who-knows-where-hamilton-ohio-1104548. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now