Papa Johns Pizza rip-off Poor Customer Service, poor Management, and no repercussions for the poor service recieved by a long time customer Madison Tennessee

I work in the legal/HR field and I can tell you that the job performance of an employee should NOT/and is not, suppose to be discussed with customers!

To the OP, I find your complaint to be silly. The fact that you let your food sit there and go cold when , as someone else pointed out, you have sink with tap water, is DUMB DUMB DUMB.

I am angry at myself that I just not only wasted 10 minutes of my life reading your dumb complaint, but I also just spent almost 3 minutes responding to it. GRRR!!!

I work in the legal/HR field and I can tell you that the job performance of an employee should NOT/and is not, suppose to be discussed with customers!

To the OP, I find your complaint to be silly. The fact that you let your food sit there and go cold when , as someone else pointed out, you have sink with tap water, is DUMB DUMB DUMB.

I am angry at myself that I just not only wasted 10 minutes of my life reading your dumb complaint, but I also just spent almost 3 minutes responding to it. GRRR!!!

I work in the legal/HR field and I can tell you that the job performance of an employee should NOT/and is not, suppose to be discussed with customers!

To the OP, I find your complaint to be silly. The fact that you let your food sit there and go cold when , as someone else pointed out, you have sink with tap water, is DUMB DUMB DUMB.

I am angry at myself that I just not only wasted 10 minutes of my life reading your dumb complaint, but I also just spent almost 3 minutes responding to it. GRRR!!!

I work in the legal/HR field and I can tell you that the job performance of an employee should NOT/and is not, suppose to be discussed with customers!

To the OP, I find your complaint to be silly. The fact that you let your food sit there and go cold when , as someone else pointed out, you have sink with tap water, is DUMB DUMB DUMB.

I am angry at myself that I just not only wasted 10 minutes of my life reading your dumb complaint, but I also just spent almost 3 minutes responding to it. GRRR!!!

I am a PJ driver, and I see all kinds of customers. There are ones who purposely order wrong in order to receive free food, and ones with legitimate complaints. We can usually tell the difference. In this case, if I were the driver, and you showed me the comfirmation email, I would have gotten a Diet Coke to you as quickly as possible, and apologized my a@@ off because I know there are problems with our online system. Also, the replies about tap water, and it is just a soda embarass me. I have had people threaten to "kick my butt" before because the order was wrong. The correct reply to this type of person is "it's just a pizza oder, lighten up!" However that is not the correct reply in this case. I drink Diet Coke, and love it with my food. I do not like regular Coke and do not like my food with just tap water. If one part of your order was wrong, then that can possibly ruin the entire meal. If the driver was having a bad tip night, he should not have taken it out on you, especially if you tipped, which it sounds as if you do. I am also glad the manager was taken care of, because as a driver, I need business and a loser manager like that affects my income and my ability to support my family. I am glad you are back with Papa John's, because I know we do get drivers and managers like that, and they do not represent the company as a whole. And this is coming from somebody who HAS had confromtations with customers who were definitely in the wrong. But as I stated earlier, drivers and managers are pretty easily able to sort out true complaints form the rip off ones!

I am the person that wrote the above complaint. I keep gettting e-mails when someone writes a rebuttal to my complaint, and I figured since I spent so much time on the complaint, i would spend the same amount of time on the compliment. Since the above letter my issue was resolved. The district manager that just took over the store called me personally and advised me that the issues with the manager in charge that night had been going on for a while. I was not the first to complain. She comfirmed that the order could have been seen, and she also informed me that it had been brought to her attention that that manager had been telling customers that they were closed if they called after 11:30, even on a Friday or Saturday night. The manager wasnt telling the drivers about this, so if the driver was standing around and a customer called, they would answer the phone and place the orders, by doing this the manager was taking money from the drivers as well. My meal was replaced by the manager, and i have since been very pleased with the service. I understand that it was not a big deal....it was just a diet coke. I never made a big deal about until i was treated that way by the manager.It doesnt matter what was wrong about the order, the fact is that it was wrong, and i dont have to defend myself to that! I did what ANY paying customer would do, and expect to treated the way anyone else would want to be treated. I never had a problem with the driver...he was in fact only delievering what was on the reciept...i stated that, and reconized that. (and after i found out what they had to put up with under that manager, i dont blame the guy!) But when he didnt come back with the drink, it then bacame the manager's problem, and she didnt take care of it very well. Yes i have a kitchen sink, that isnt the point. There have been plently of mistakes made before, and I just wasnt letting this one go. But anyway, i wont get worked up, it's over and has been taken care of. I am very happy with the new management at Papa Johns!

I am a employee at a Papa Johns resturant..I am a manager and a driver. It is true that a driver has on his receipt what he is suppose to deliver. So there should be little doubt about what you should get. But since we have been having internet orders alot has gone wrong with those orders. Sometimes they have come up wrong (which is a problem with corporate) or they have not actually come up at all, like the order was never placed. Honestly I think that the whole ordering online is not necessary. Because to know that you have really sucessfully got your order you have to call the store. So honestly I would advise anybody not to order online, just take a minute and call them up. But I am also going to say that the manager was totally out of line and the driver was too. I mean usually if I forget something or a pizza was messed up I am as quick as possible to fix the problem. Because paychecks come from the customer..Not a happy customer less of a paycheck

Do you own a sink? Do you have tap water? Think of it this way, with all the things going on in the world, if that is the worst thing that ever happens in your life, you should be thankful! There are bigger things in life than getting regular coke instead of Diet Coke.

I live in Madison too and stopped doing business with Papa Johns years ago after my first time doing business with them.

Yes, they are very rude and are unwilling to resolve customer complaints. And their drivers are, indeed, rude too.

Their location, between Kroger and SunTrust, has a lot of business traffic in the parking lot. I'm always polite when their drivers try to pull out, but they sometimes drive as if you're somehow in their way in this common parking area.

When their drivers are rude to me in the parking lot, I'm just glad that I don't do business with them.

The driver only delivers the order as printed on the reciept. he does not make up the pizza or try to determine what the customer really wants. yelling and/or getting into a pissing contest with the delivery guy was meaningless. But, the real issue here isn't the driver. the real issue is you want to get your money back because you got regular coke instead of Diet. Big whoop. You had the food, eat it.

You have real issues going if this is what ruined your day. You say you had nothing to drink. What happened to the coke the driver delivered? You say the place is 3 minutes away. Try going there next time. It took longer than that to have it delivered.

Maybe you're just making up stuff. Who knows. WHO CARES? It's a friggin soda for crying out loud! You let a big food oredr go to waste while crying over a stupid soda. Jeeeeeez.

You are the reason people like me come in here and tear you a new one. You waste Ed's bandwidth with your petty whining. get a life. Get a clue. Get on the short bus in the morning.

The driver only delivers the order as printed on the reciept. he does not make up the pizza or try to determine what the customer really wants. yelling and/or getting into a pissing contest with the delivery guy was meaningless. But, the real issue here isn't the driver. the real issue is you want to get your money back because you got regular coke instead of Diet. Big whoop. You had the food, eat it.

You have real issues going if this is what ruined your day. You say you had nothing to drink. What happened to the coke the driver delivered? You say the place is 3 minutes away. Try going there next time. It took longer than that to have it delivered.

Maybe you're just making up stuff. Who knows. WHO CARES? It's a friggin soda for crying out loud! You let a big food oredr go to waste while crying over a stupid soda. Jeeeeeez.

You are the reason people like me come in here and tear you a new one. You waste Ed's bandwidth with your petty whining. get a life. Get a clue. Get on the short bus in the morning.

The driver only delivers the order as printed on the reciept. he does not make up the pizza or try to determine what the customer really wants. yelling and/or getting into a pissing contest with the delivery guy was meaningless. But, the real issue here isn't the driver. the real issue is you want to get your money back because you got regular coke instead of Diet. Big whoop. You had the food, eat it.

You have real issues going if this is what ruined your day. You say you had nothing to drink. What happened to the coke the driver delivered? You say the place is 3 minutes away. Try going there next time. It took longer than that to have it delivered.

Maybe you're just making up stuff. Who knows. WHO CARES? It's a friggin soda for crying out loud! You let a big food oredr go to waste while crying over a stupid soda. Jeeeeeez.

You are the reason people like me come in here and tear you a new one. You waste Ed's bandwidth with your petty whining. get a life. Get a clue. Get on the short bus in the morning.

The driver only delivers the order as printed on the reciept. he does not make up the pizza or try to determine what the customer really wants. yelling and/or getting into a pissing contest with the delivery guy was meaningless. But, the real issue here isn't the driver. the real issue is you want to get your money back because you got regular coke instead of Diet. Big whoop. You had the food, eat it.

You have real issues going if this is what ruined your day. You say you had nothing to drink. What happened to the coke the driver delivered? You say the place is 3 minutes away. Try going there next time. It took longer than that to have it delivered.

Maybe you're just making up stuff. Who knows. WHO CARES? It's a friggin soda for crying out loud! You let a big food oredr go to waste while crying over a stupid soda. Jeeeeeez.

You are the reason people like me come in here and tear you a new one. You waste Ed's bandwidth with your petty whining. get a life. Get a clue. Get on the short bus in the morning.