Complaint Review: Patchogue Shores Marina - Patchogue New York
- Patchogue Shores Marina 28 Cornell Road Patchogue, New York United States of America
- Phone:
- Web: www.patchogueshoresmarina.com
- Category: Boat Cruises
Patchogue Shores Marina STAY AWAY- nice to start then... Patchogue, New York
*Consumer Comment: I have bought 2 new boats from Dave
*Consumer Comment: I have known the owner of this marina for many years
*REBUTTAL Owner of company: new rochell glastron
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To
Whom It May Concern,
This
was a letter I posted Glastron some months ago with no response. In the
meantime my boat was winterized by the marina (Patchogue
Shores Marina). To say I am unimpressed is an understatement. As you will read
below my NEW 2011 Glastron had more problems than I care to remember. I was towed
in twice and while Patchogue Shores Marina lived up to the warranty it was
obvious to my wife and I that the boat was never inspected for possible factory
defects neither by them or Glastron. Since they lived up to their obligation
for a new boat I winterized it with them this past winter (2011).
Since then Ive
had to replace both batteries (they were only disconnected not removed) and
after 2 months of being in the water am in the process of repainting the bottom
since the paint is seriously coming off. I spoke with Dave Kasmark this evening
(6/12/2012) and was informed that he would send someone to repaint the bottom again heres the thing I said I am providing the paint and my boat should
not be out in the first place. It costed me $300 to haul the boat guess what
David Kasmark said I had to pay for it all Guess what I said. In any case I
will be repainting it myself. READ BELOW AND BEWARE OF PATCHOGUE SHORES MARINA,
LONG ISLAND, NY.
I
purchased my Glastron 289GS last January 2011. It was delivered to me in April
2011 in Oyster Bay, NY. My marina is across the Long Island Sound in New Rochelle,
NY (about a 30 min cruise). Upon arriving in New Rochelle I noticed water in
the main (downstairs) cabin. Upon inspection I found that the front hold
(underneath the v-berth) was full of water. I am not sure how it got there. It
was fresh water and not salt. I assumed that somehow rain had gotten in has
not happened since.
I
am not new to boating. This will be my 5th year on the sound. Prior
to buying this Glastron, I owned a SeaRay Sundancer 240. I ran nearly 400 hours
on that boat in 3 years with not a single incident. However upon purchasing
this Glastron 289GS it has been nothing but trouble. For the sake of space I am
going to list ALL of the issues and items that were either not installed or
needed repair. Due to some of these issues I had to be towed in twice.
Port
Front Speaker was not hooked up
When
the mechanic came to fix the port front speaker we found that the FM antenna
was not installed
The
V-Berth Poles that held up the bed were too short and the bed kept collapsing
Had to measure and replace the poles myself
The
A/C / Heat pump did not work and had to be fixed
On
the way out of the marina one day the engine started to overheat and I had to
be towed back The engine did not start for 3 days.
The
ignition was not installed properly and had to be replaced TWICE. The first
time it malfunctioned we had to be towed in. The second time it malfunctioned,
the mechanic and I found that there was NO GROUND WIRE INSTALLED ON THE ENGINE.
This led to other issues, for example, using the windlass would shut off the
GPS unit since everything was being grounded through the ignition. Hence the
reason it blew twice.
There
are no wiring harnesses behind the electrical panel this leads to problems
with the loose wires interfering with radio signal and the radio just shutting
off.
The
stern shower has almost no pressure and therefore is practically useless.
Due
to all these issues I had to cancel two long distance trips, one to Montauk and
the other to Block Island. My wife and I were very afraid of traveling long
distances since we never knew if we were going to make it to our destination
and then back again. I upgraded to this boat so that we could take multiple
day, long distance trips like I did with no issue with my previous boat
(mentioned above). As you can probably see I am EXTREMELY unhappy with this
boat. Its plainly clear to my wife and me that no attention to detail was
exercised when this boat was built and no inspection had been performed prior
to it being delivered to me either by Glastron or any of the other partners, (Refrig,
Stove, Radio, Microwave, Etc.) or Patchogue Shores
Marina. Needless to say, we have been the talk of our marina for all the wrong
reasons, and everyone that saw our brand new boat being towed in TWICE in a
matter of weeks agrees that they will NEVER purchase a Glastron in their lives
if this is the kind of product they can expect.
As
I mentioned above this was a letter posted to Galstron this year with no
response.
This report was posted on Ripoff Report on 06/12/2012 05:45 PM and is a permanent record located here: https://www.ripoffreport.com/reports/patchogue-shores-marina/patchogue-new-york-11772/patchogue-shores-marina-stay-away-nice-to-start-then-patchogue-new-york-896645. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 Consumer Comment
I have bought 2 new boats from Dave
AUTHOR: Duane Heskin - ()
SUBMITTED: Thursday, March 27, 2014
I must say that after buying 2 new boats from Patchogue shore marina THAT DAVE AND THE MARINA HAS TREATED US GREAT.It's just like when you buy a new car there WILL be a few things wrong with it.I must say that after i have bought 2 new boats from Dave anything that was wrong with these boats he made sure that it was fixed in a timely fashion.Dave and the marina has gone above and beyond to make my wife and me happy.I think that if anyone bought a boat from Dave he would want you to be happy or he would fix the problem.I think what people need to understand that #1Dave don't build the boats, #2 if some one buys a boat and they abuse that boat i don't think anyone should expect him to fix it fir free.I WOULD FEEL VERY COMFORTABLE BUYING MORE BOATS FROM PATCHOGUE SHORES MARINA.
Thank you
Duane Heskin
#2 Consumer Comment
I have known the owner of this marina for many years
AUTHOR: Boater - (United States of America)
SUBMITTED: Sunday, January 27, 2013
I bought a boat from Dave many years ago. It had a problem or two & he went out of his way to fix my boat. In fact at a great expense & many hours of travel to get me going again. He is a wonderful person & when I am ready to buy a new Boat (soon) Dave is one of the only people I would trust in the industry for advice. So while I have no knowledge of this issue I find it hard to imagine that Dave did not do his best to solve your problems. Rich & Barb from CT. (since 1993)
#1 REBUTTAL Owner of company
new rochell glastron
AUTHOR: patchogueshoresmarina - (United States of America)
SUBMITTED: Wednesday, December 19, 2012
very sorry to hear about the problems paul had with his boat, to our knowledge all was corrected and in a timley manner, I have been in buisness 40 years and enjoy a good reputation,I am currently sueing Paul for failure to pay service bills from last winter,and am tired of being cursed out over the phone,he failed to tell you he ran the boat aground in the first season, or he left a message on my answering machine that he had a problem with bottom paint at the water line but it was minor,I agreed to repaint the whole bottom, not the water line only, at my expense and the paint manufacture was involved and paying for cost of paint, Some times you just cannot please some people, sorry
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