Pioneer Services Yacine Brown; Donald Ackerman; Damian Last Name Unknown; Dean Myers They are an unscrupulous organization designed to defraud individuals. Kansas City Missouri

 Thanks for your prompt response, but you did not address the concerns that I am having with your company.  The constant phone calls at work even though I've asked verbally and in writing to not receive any calls at my place of employment.  Secondly, I have tried to reset my password and I did express that to the individual that called me the last time and they only continued to argue over me and not really offer a solution.  I hav expressed a concern that I am not able to pay the previously amount that was agreed to only to hear the indivual state that this is a legal binding contract. 

Although your options here make sense, they do not address the concerns that I have regarding your business practices.  Thank you.

I’m one of the customer advocates at Pioneer Services and wanted to respond to Mrs. J’s post as we take all customer feedback very seriously. 

All of our customers are setup with their own access to the My Account portal. Inside My Account, you have 24/7 access to all account info including your payment history (which includes principle and interest), payment due dates, the original loan documents (which include all the terms and conditions of the loan), and pay off amount as well as Interest Rate, APR and the term. 

You can login to manage the account any time by visiting: 

https://secure.pioneermilitaryloans.com/PMLcom_sec/login.do?

If you can't remember your login information you created during the application process, just click the link that says "Forgot Username or Password?", follow the directions and your credentials will be sent to the email account you registered when you created the account. 

We are also happy to assist via telephone at 1-888-430-5176 or by sending us an email at Question@PioneerMilitaryLoans.com.

Due to privacy laws, we cannot specifically address account issues in public. Our personal loans are interest bearing, and do accrue interest daily at the set interest of the principle balance. Should the agreed monthly payment not be fulfilled per the terms of the loan agreement, the account can be subject to late fees.

We invite you to contact a member of our Customer Resolution team to directly assist with any concerns or questions you have with your account.