premier cancun vacations alex - manager promised to send me a letter stating that they would put a "no expiration date" on my package due to all of the trouble I had with their company cancun, Mexico

 I have had well over 10 phone calls with this company.  I have asked for my money back.  I have asked for the hotel taxes back.  I have sent them a ton of money for nothing.  After all of the calls and emails, they finally had a manager call me to take care of the situation.  I explained all of the trouble I had been through with this company.  He felt bad and said that he would email me a letter that would lift the expiration date of my vacation package and that would allow me to travel whenever it was convienent for me or I could transfer the package to someone else (try to sell it) and hopefully make back the difference of all of the money I had paid them.  He told me to call him back if I didnt recieve the email.  I of course never recieved it and everytime I called they gave me some shady excuse as to why he couldnt answer the phone or he was on vacation or he is out sick.  Blah, Blah, Blah.  I am still waiting for my letter excusing the expiration date.  Or I would like a full refund.