priceline.com they booked the wrong hotel for our anniversary, refused to fix it, and still charged us for their mistake. Internet

Was this a "retail reservation" or a "Name Your Own Price" reservation?

You say "I made a hotel reservation through Priceline.com ... ". Does this mean you used the webpage to book this?

If it was a "Name Your Own Price" reservation, you dont get to choose the hotel. Customers get to select the area (zone) where they want to stay, the star level they want, and their offer price, and Priceline would look for a hotel matching that criteria.

Picking a retail hotel reservation, and then going backwards on the webpage to access the "Name Your Own Price" system instead DOES NOT allow customers to name their own price for a specific hotel!

If it was a retail reservation the webpage provides identifying info for the hotel such as the full name and address of the property. Many hotels have the same or similar names, and customers frequently choose the less expensive one without checking the address. The Priceline webpage also provides a map showing the location of the hotel as well. The last step in the purchase process is to review and initial the contract page. The contract page would show the name and address of the hotel selected by the customer, check in / out dates selected, the guest names, and the terms and conditions of the purchase (including any cancelation policy set by the hotel). If you put in your initials you are saying that the info on the page is correct and that you agree to the terms and conditions.

If the reservation was booked over the phone, the sales agent is REQUIRED to read off the full name and address of the hotel, when they are reviewing the contract page with the customer, before completing the purchase. They also have to stop at the end and ask the customer if the info is complete and correct. Priceline sales agents are not mind readers, and usually are not familiar with every city a customer wants to stay in. They wont know, for example, if you really wanted the Hilton Dublin Downtown on Market Street, or the Hilton Dublin on Main Street unless you tell them. That's why they have to read back EVEYTHING on the contract page before completing the purchase! Those sales calls are usually recorded and if a reviewer can hear the customer tell the sales agent that the info on the contract is correct, then the error is the customers not Priceline.

If a reviewer had found that the sales agent skipped the full name or address of the hotel, or somehow booked a hotel you didn't agree to, they would offer to cancel the reservation for you with no charge. Since they didn't offer to cancel with no fee it seems likely that they found evidence to suggest it was the fault of the customer.

At least 80% of the time there is a booking error, it is unfortunatly the customer who is at fault, and who "refuse to be accountable for their errors".