Prime Time Shuttle GO Airport Shuttle Commited to a 3 pm drop off and was 2 hours late! Internet

Dear Mr. Shell,

We do apologize for the inconvenience.  We don't have direct control over the information that our affiliates enter into the reservation.  But we were not provided an email, phone number or correct flight number which are extremely helpful in coordinating with our customers to ensure things happen efficiently and according to schedule.

Your original pickup time was at 14:00 and you came an hour early at 13:00.  We normally track flights to make sure they are on time to get a driver there as close to the pickup time as possible. But without the flight information we could not do so. 

If we had sent a driver there directly at 14:00 with no way to contact you and you had not been there... the shuttle would have left without you... and you would have had to pay for that as well as any additional transportation...

So instead we opted to wait until we heard from you and then coordinated on the fly the next shuttle we could get there to pick you up. Which was at 14:30.

You informed the shuttle driver that you wanted to be dropped off at a different location once you were already in the shuttle.  Drivers have other stops that get assigned to them ahead of time and it would have caused quite a scheduling issue to re-route multiple shuttles to accommodate your last minute request possibly creating other customer service issues at the same time.

So while I do understand your frustrations we do ask for the above mentioned information for a reason and that is to ensure things run smoothly.

Our Customer Service manger has reached out to you multiple times unsuccessfully.

Please feel free to email me directly:

Bobby Gibson
Prime Time Shuttle
Bobbyg@primetimeshuttle.com

First off why did you even continue with the transaction if you "had" to put in a phony phone number? Next, why in the world if you were trying to go to Orange County would you book a Shuttle to Long Beach?  There is no real discount going to an airport or a hotel or residence.  And even if that was the case..why didn't you book a shuttle to John Wayne(SNA)?    Or better yet take Public Transportation, a short bus ride from Burbank to the Metro Rail into Union Station would get you to the Metrolink Train right into several Orange County stations..all for under $20.

how can this be a problem for airport shuttles?
- Because airport shuttles don't generally go between airports.

GO GUARANTEED that when I showed up at Prime Times desk I would be on a Shuttle within 15 minutes.
- Then go after GO for their guarantee...oh wait they were going to honor their guarantee by allowing you a FULL refund. 

But where in the booking did they GUARANTEE that you would be the only one on the shuttle and that you would be in Long Beach by 3PM?  You booked a SHARED shuttle, and yes every shuttle company operates the same way.  If you wanted an exclusive ride it would have cost you more.  Of course this ignores the entire fact that even with the detour to East LA that you complained about..you still got to Long Beach in 40 minutes.

I was told some gobbledygook about them trying to track me down by the phony phone number,
- Since you put in a phony phone number how do you know that they didn't?